183807 wrote:Hi,
My internet banking statement has been stamped and signed on 8th December. However, they refused to give me a supporting letter. Instead the Bank Manager has stamped the print out saying that “I certify that this is a true copy”. Up till this print out was signed and stamped, I had £800. My balance went down after the print out was stamped and signed.
But my problem is that I got a mail from the Cardiff PEO office yesterday which says that they want bank statements in original and will not accept Internet Banking Statements (Mail quoted below). My bank statements are generated from 17th November to 16th December which means that my latest bank statement in original will show a drop in the amount from 9th December. I have approached the Bank to ask for separate statements showing transactions only till 8th December instead of 16th. They said they have raised a request and will try and see what can be done. I am sincerely hoping that they are able to provide me with original statements till 8th only.
I am quoting what the Cardiff office mailed me. I hope I have interpreted it correctly. Kindly let me know if somebody has to offer a different interpretation or has any suggestions.
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“We will need to see at least your last 3 months bank statements, which must include your most recent statement, which must fall within the last 28 days of the day of your booked appointment (if you haven't received your statement through the post before your appointment, then please attend your bank and ask them to print off this statement for you. They will stamp, sign it or print it on headed bank paper). We do NOT except any internet bank statements, even if you only have an internet bank account (paperless bank account), this WILL NOT be excepted as an excuse or reason for you to not go to the bank and obtain statements from them. We will send you away to obtain your statements from the bank on the day.”
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Warm Regards,
183807
Strange, especially since their guidance says they will accept electronic bank statements, as long as it's stamped on every page. The fact that the word "not" and phrase "will not" is capitalised is serious...it's very expensive to pay almost 1,000 pounds and be turned away because of that statement.
The only thing I can say is I hope your bank can print the statement you need (i.e. for a particular period). Put pressure on them, keep calling them everyday to ask about it. That is probably your best option now. Not sure why it would represent a problem for them, my bank have done it for me in the past. I hope they do the same for you...
