True that BobRussell, I am trying to reach out on the same and drum up some attention to UKBA's poor services-mine was related premium application service although they claim sameday did not happen that way.bob-russell wrote:So far no response to my letter of complaint! Not overly surprised!
Sadly as this thread has disappeared on to page 6 or 7 not many people are complaining.
If this is the case then so be it and nothing will change. Dozens or hundreds of complaints will get action but a few here or there will be seen as 'normal'.
95% processed within six months is clearly now a target and as such nothing will improve.
Once again i ask everyone who is dissatisfied with the service should complain and keep complaining until something gets done.
Just because you are so relieved to get that ILR stamp does not mean you should forget about it all. There are many applicants to come and they will face the same unacceptable delays until people start standing up for fair treatment.
My letter is just that, it is mine. Feel free to use it but please post your letters and suggestions.
If you don't complain the UKBA consider you a satisfied customer!!
I am making noise regardless on outcome of my application.
chweetgurl wrote:
I posted requesting information to Chief Inspector of the UK Border Agency
http://www.whatdotheyknow.com/request/p ... _standards
Waiting to see what they, If anyone has questions regarding the service(not application) please reply . There should surely be some accountability?
I was referring to these reports http://webarchive.nationalarchives.gov. ... n%20v1.pdf
http://webarchive.nationalarchives.gov. ... on-peo.pdf
This response i got from the authority's office
http://www.whatdotheyknow.com/request/p ... ing-194160
Now asked UKBA
http://www.whatdotheyknow.com/request/p ... tandards_2