Urgent! Debit card fraud after Visa application sent

[hashmil]

Bit of a pickle for my brother who is renewing his Tier 2 visa. (he also has his wife as a dependant). Everything needed for the visa i believe is fine, document and finance wise. But here is the problem.

A few days after the visa application was posted the debit card that was intended to pay the visa application fees had some money been drawn out fraudulently - and my brother contacted the bank regarding this. The money has been refunded, and the card been blocked and a new one issued. The issue is this, the application still has the old card details, and they will not be able to process it without the payment.

We have called the home office and they've said it's not their problem and anything cannot be done. And the bank can't do anything regarding this as well.

Any advice help?

thanks

[psw2009]

you can scan and send the payment page with new bank details to ERV@UKBA.gsi.gov.uk

[hashmil]

thanks, will get my brother to try this.
He has also just posted the pages with the payement details on express post.
hope this works, fingers crossed!

[ksadoc]

Bit of a pickle for my brother who is renewing his Tier 2 visa. (he also has his wife as a dependant). Everything needed for the visa i believe is fine, document and finance wise. But here is the problem.

A few days after the visa application was posted the debit card that was intended to pay the visa application fees had some money been drawn out fraudulently - and my brother contacted the bank regarding this. The money has been refunded, and the card been blocked and a new one issued. The issue is this, the application still has the old card details, and they will not be able to process it without the payment.

We have called the home office and they've said it's not their problem and anything cannot be done. And the bank can't do anything regarding this as well.

Any advice help?

thanks

Hi,

Its sad to know this happened. I hope they except the new details of payment. Just out of curiosity, when the payment was deducted from the account by credit/debit card, what did it show on the Bank Account Transaction?

goodluck

[hashmil]

Just out of curiosity, when the payment was deducted from the account by credit/debit card, what did it show on the Bank Account Transaction?

The application was posted on Friday. Yesterday (monday) when my brother checked his online statement to see if the visa office has charged him yet he found 2 transactions of £200 each to a hotel in London which he clearly didnt make. And this payment was "signed for". Immediately contacted the bank, who refunded the money, but they also cancelled the debit card, as it has been cloned and issued a new one. And this one has a brand new card number and details on it which are different to the one sent with the application.