IT Issue @ Croydon - Deferred cases

[naeed]

I received my documents special delivery. didn't receive the card yet though, assume its also special delivery?

No cards are delivered by DX courier.

If not DX then who? .....Royal mail?

[Greenie]

They are delivered by Dx, not royal mail special delivery.

[mehulsanghvi]

Cards delivered by courier (not sure which)

Documents delivered by Royal Mail special signed for delivery

Sorry for the delay in responding.

Regards

[Greenie]

The courier is DX as stated in my previous posts.

[naeed]

Missed DX courier and arranged delivery tomorrow

[rajchandarr]

My wife called me and said we received approval letter with all our documents at 10.30 am today

Thanks a lot for all who update & response to my queries.

Wishing you best of luck for all who are waiting for approval letter.

[singhmohit]

congrats mate

[naeed]

My wife called me and said we received approval letter with all our documents at 10.30 am today

Thanks a lot for all who update & response to my queries.

Wishing you best of luck for all who are waiting for approval letter.

Raj congratulations on ur ILR.

[naeed]

This morning received BR permits...very happy

Thanks all those who responded and guided me on this board.

Congrats to all who got thier ILR and good luck to those waiting.

Thank you.

[harsha123]

Hi all,

My case : SET (O) Premium (1 + 2 dependents)
Applied for: ILR (WP+HSMP+Tier-1)
Location: Croydon PEO
Date applied: May 8th
Status: Awaiting any kind of feedback from HO.

Will be writing to my MP soon....
Anyone waiting still rather than me(only 8th May victims please)??

[rajchandarr]

My wife called me and said we received approval letter with all our documents at 10.30 am today

Thanks a lot for all who update & response to my queries.

Wishing you best of luck for all who are waiting for approval letter.

Raj congratulations on ur ILR.

Thanks Naeed, Congratulation for your BRP I thing with receipt of BRP all hassles are comes to end.

All the Best for all your endeavours.

Regards,
Raj

[rajchandarr]

Hi all,

My case : SET (O) Premium (1 + 2 dependents)
Applied for: ILR (WP+HSMP+Tier-1)
Location: Croydon PEO
Date applied: May 8th
Status: Awaiting any kind of feedback from HO.

Will be writing to my MP soon....
Anyone waiting still rather than me(only 8th May victims please)??

What time is your Appointment, mine was 8th May 11.00am processed on 30th May at Liverpool, Hope you will be getting it in next working day.

[harsha123]

Hi all,

My case : SET (O) Premium (1 + 2 dependents)
Applied for: ILR (WP+HSMP+Tier-1)
Location: Croydon PEO
Date applied: May 8th
Status: Awaiting any kind of feedback from HO.

Will be writing to my MP soon....
Anyone waiting still rather than me(only 8th May victims please)??

What time is your Appointment, mine was 8th May 11.00am processed on 30th May at Liverpool, Hope you will be getting it in next working day.

Thanks Raj,
Mine was at 10.30 a.m. Don't know if the documents i submitted was efficient enough or i need to send any other documents to support my application. I'm yet to hear any sort of feedback/enquiries from them, though mine too was a straight forward application....

[rajchandarr]

congrats mate

Thank you

[rajchandarr]

Hi all,

My case : SET (O) Premium (1 + 2 dependents)
Applied for: ILR (WP+HSMP+Tier-1)
Location: Croydon PEO
Date applied: May 8th
Status: Awaiting any kind of feedback from HO.

Will be writing to my MP soon....
Anyone waiting still rather than me(only 8th May victims please)??

What time is your Appointment, mine was 8th May 11.00am processed on 30th May at Liverpool, Hope you will be getting it in next working day.

Thanks Raj,
Mine was at 10.30 a.m. Don't know if the documents i submitted was efficient enough or i need to send any other documents to support my application. I'm yet to hear any sort of feedback/enquiries from them, though mine too was a straight forward application....

What are all the document did you Submit.

[anvarbek]

This morning received BR permits...very happy

Thanks all those who responded and guided me on this board.

Congrats to all who got thier ILR and good luck to those waiting.

Thank you.

hi all, got my one this Wednesday as well. many thanks for the advice and guidance! for outstanding cases, pls be patient and am sure they are trying to clear the backlog.

[mehulsanghvi]

Hi,

I've just sent an email of complaint asking UKBA refund me difference of fees for premium vs. post service.

I am pasting the content below, just in case anyone else who has suffered through similar situation...
======================================================

Hello,

I had applied for the SET(O) premium service at Croydon PEO on 8th May 2012. While my payment was accepted, my application was not progressed further after collection of biometric information. The reason stated to me was that the biometric system was running slow and that our results would not arrive on that day. I was asked to submit all my documents in a folder and was told that I will be contacted on my mobile number to keep me updated. My application was straightforward with my application meeting all the required criteria and having more evidences than asked for in SET(O) form.

Since then no one contacted me for next 20 days and on 28th May I directly received the Biometric Residence Permits with Settlement visa and the documents that I had submitted along with my application. I had to wait for 20 agonising days hoping someone will call me to update me with the status. I even called the enquiry no. at UKBA but was told that they would not be able to provide me with an update on a specific case and that there was no timeline within which UKBA would guarantee a response. I was told that the only option that I had was to wait for someone to contact me.

While I am happy to receive the settlement visa, this is a clear case of reduced service wherein I was charged for full premium fees (£3444.00 including 3 dependents) and did not get to know the outcome on the same day even though my application was straightforward. The reason stated to me on the day was – underperforming IT systems, improvement of which I think is definitely under the remit and control of UKBA. I think the situation was completely avoidable had UKBA maintained its IT systems in line with projected demand of the service for which substantial amount of fees are being charged.

I would now request you to please refund me the difference in fees between the same-day premium service and the postal service which is £965.00



PEO Postal
Main Applicant £1377 £991
Dependent 1 £689 £496
Dependent 2 £689 £496
Dependent 3 £689 £496
Total £3444 £2479
Difference £965

Details of my application are as follows:
Main applicants full name: XXXXXXXXXXX
Address: XXXXXXXXXX
Mobile number: NNNNNNNNN
Residence phone: NNNNNNNNN
Email: xxxxxxxxxx@yahoo.com
Location of application: Croydon PEO
Date of application: 8th May 2012
Appointment time: 10:20 am
UKBA application ref. no.: PEXXXXXXXXXXX/XXX
Biometric Permit no: XXXXXXXX

Kindly let me know if you need any further information from my end to fulfill this request.

Regards,

[zishi]

Great. If you paid by credit card, I think you should contact your bank as well. It will be interesting to see what reply you get from UKBA

I think everyone who had been effected by IT issues should send this to UKBA after getting their Bio Metric

[r_revelli]

Hi Friends, I am a victim of 14th May IT issues at Croydon PEO. I know this thread is for May 8th issues, but is there any thread for 14th May issues?

May I know if anyone got a call/passports applied on 14th may? Please post here. I am still waiting for a call from the PEO.

Regards
Ramesh

[smoothturbo]

I been waiting since 18th APRIL! same story, IT issues popped up after 4hrs of awaiting, kept all documents, but they did send me a letter after 4 days asking for one more document(which I submitted but it didnt seem original enough for them!), I sent the requested document on the same day but no news till now, its been nearly 2 months now, I've sent them letters twice but no updates what so ever! My annual leave starts as of today and is only for two weeks! I had plans to travel but all hope is gone! Now I have to wait another year to see my family! I explained all these in the letter but its pretty obvious they dont give a monkeys!

Good luck to those who are requesting a refund, hope you get a positive outcome.

[Bajwagr8]

I am also a victim of 21st May. Still no call or document as yet. Looks like we are only few who are still hanging. Almost everyone got their documents.

But, that's a good thing because this means we will also get our decision in few days. I think the average waiting time (after reading comments in this thread) is about 20-22 calendar days. So, I am counting the days and waiting anxiously for any phone call or door bell for post.

[r_revelli]

Are there any 14th May victims in the group, who got their documents? I have seen only 8th May friends getting their passports. This is just to know where we stand in the queue.

Thanks in advance

[smali]

I think it all depends on individual cases, I had applied on 28th May 2012 and had issues with Biometric systems. I received a call this morning saying my application with 2 dependants has been approved.
Mine was Tier1 general category and I had 183 days outside UK, out of which 32 days were for business, I had provided the contract documents for this visit rest were all paid leaves, .

[r_revelli]

Thanks @smali for your reply and hearty congratulations.

[r_revelli]

Friends, I am happy to share that I received my passports today and waiting for BRP card.

I hope others will get their passports soon.

Thanks all for your valuable guidance and support.

Ramesh