AOA mirpur,mirpur wrote:Mush2012
any goverment funded organisation recieving high levels of complaints will have a lot to answer for. regardless of where those complaints are coming from. very similar thing happened to us where i work and despite the complaints mostly being down to very silly matters, it had a big impact on us as we did not respond to many emails in time as we had too many lazy people in our office.
what was the outcome? we were forced to change the guidlines so each agent must respond to a certain amount of correspondence on a daily basis and failure to do so must be explained in writing.
trust me, it makes a difference.
I do agree that in most local/national government departments there are customer charters which they have to adhere to. I have worked in the IT sector since ’93, and have had SLA’S repeatedly quoted to me.
My point is that the number of members here applying from all four visa centres are experiencing the same delays, our friends in Indian visa centres as well and the Bangladeshi centres.
There is a concerted effort to bring down the monthly visas granted each month, to allow Cameron and May to say that their policies are working.
Once the new measures are implemented (higher level English tests, sponsor salary increase) these application levels will be halved if not quartered .
What is it you are suggesting the applicants complain about, they have stated they will process applications within 24 weeks (120 working days). Any enquiry before this gets the standard email reply to allow more time for processing. If your complaint is that there are delays, they will not accept this and say it is within normal processing times, remember they state
“This will show you how long it might take to process your application - it does not guarantee the processing time for your particular visa. Each visa application is assessed individually, and processing times may vary.”
I normally am very proactive when dealing with my own Council and do give them a hard time, but when it comes to the UKBA, there’s a totally closed box process, as security of their borders is paramount. Since 7/7 and the Manchester 6 and many other incidents it has made an impact on how applications are processed from the sub-continent.
I hope you are not offended by my remarks.
I will not comment further as we may be going off topic.
Allah hafiz