Post
by sabre0 » Tue Dec 12, 2006 7:43 am
I have just experienced the worst type of negligence from an caseworker. Since there is no recourse against these people, I just need some help from you folks to see if there is anything I can do in this situation.
I applied under MBA provision (from a ranked US university) which means they only needed to see my original degree. I sent the original along with a cover letter that clearly mentioned two things: Change of address (since I had moved to a new place) and Courieri Pick-up. These documents reached HO on Nov 29. I kept calling every night ( I live in California, USA) to check the status. On Dec 7, I was told that decision had been made and documents were ready for pick up. I arranged for the courier (MBE of sheffield) to pick up documents on Dec 11. I faxed the handling person (who was different from the caseworker for some reason) informing her that courier will be there at a certain time.
Just 1 hour before the courier was to go there, I got an email from the handler saying that documents had already been dispatched to my 'OLD' address on Dec 5 - the same day decision was made. Remember, this is despite the fact that I had clearly asked for courier pick-up and change of address.
Now, today is Dec 12, I am still waiting for the documents at my new address. I have no idea what to do. The documents are:
- Decision Letter
- Original MBA degree certificate
- Original Electrical Engg. degree certificate
This is nothing but pure and gross negligence. I have been calling HO helpline almost daily since sending my documents to ask the status and make sure documents were received or not and got the response that case is under consideration.
Is there anything I can do?
Does anyone here live in California and applied and received documents back in one piece?
My mother is ill in Pakistan, last stages of cancer. I need to go visit her urgently. But now I am stuck here waiting for these documents. I wish someone at the HO could understand these human issues. But I guess it takes a human to understand humans and there is no humanity to be found in government offices.