Urgent update for all concerned re:Tax Credit

[abed9631]

After being granted ILR in Feb I applied for CTC in mid-March this year. Around 3 wks after making that application I then received a letter from HMRC asking me to provide further evidence in support of my CTC claim. Basically they sent me a form to fill in with immigration details and requested to return that along with my original passport to the CHILD BENEFIT OFFICE in NEWSCASTLE using the prepaid envelope that they also sent with the form. I posted all these by RM next day delivery service on 29th May and the CB office duly received those on time. Today I rang the Tax Credit office for an update and to my surprise they said they haven't received any such documents and my CTC has been rejected. I told them that I did send all the required papers and have the proof of delivery to the NEWCASTLE OFFICE. At this point they said I shouldn't have sent the documents to CB office as they are not responsible to deal with CTC and therefore Tax Credit Office wouldn't be able to provide any update apart from that my claim has been rejected. I was really angry and forced the so called 'advisor' to let me talk to his manager. The manager simply said she doesn't understand why the Tax Credit office would ask me to send something to CB office and it's not their mistake that my passport is now missing. Ironically she told me that I now need to make a new CTC claim and after 3 weeks they will send me a letter and a form asking for further documents if needed. AGAIN!!!! (Who put all these stupid........stupid.....really stupid people in charge of all this?)

Can anybody suggest what should I do now? Has anybody had similar experience?

[jinkazama_11]

Same here, i have also sent my passports to CB office as the return envelop was with CB office address. i am worried now that they will lose my passport. i have to move my address very soon. HMRC is full of idiots. I can just hope that they don't lose our passports.