EEA2 Application Timelines - ONLY 1 TOPIC - UpToDate

waren2k12 · Post by **waren2k12** » Mon Jun 18, 2012 11:18 am

I applied through my solicitor last year in October 2011 and by mid October he told me he sent the application. I asked him for updates in December, nothing. Then in February, he called me saying he received the COA. When it arrived, I saw ''application received 24th of January'' and the letter was dated 24th of February, with rights to work.
I don't know whether it is because I overstayed and the HO had my passport for a while before I applied.
I requested my partners passport last thursday and recieved them today. Im hesitating whether I should email them or not but dont know what to ask!

Jossan · Post by **Jossan** » Mon Jun 18, 2012 11:33 am

Samelamin wrote: so far Ive sent them 2 letters and countless emails. They just ignore them

This is what I don't understand. We have sent them 1 letter, 1 fax and 2 emails. No reply whatsoever. Not even an acknowledgement saying they have received it.

How can home office just ignore people?

horizon1985 · Post by **horizon1985** » Mon Jun 18, 2012 11:37 am

waren2k12 wrote:I applied through my solicitor last year in October 2011 and by mid October he told me he sent the application. I asked him for updates in December, nothing. Then in February, he called me saying he received the COA. When it arrived, I saw ''application received 24th of January'' and the letter was dated 24th of February, with rights to work.
I don't know whether it is because I overstayed and the HO had my passport for a while before I applied.
I requested my partners passport last thursday and recieved them today. Im hesitating whether I should email them or not but dont know what to ask!

I dont think that it is because of overstay. It look to me that your application wasn't sent on time .As HO received in January and they are accountable to give you answer once your application would be 6 months old in their possession. I am sure you will receive before or just after 24 July. Yes things are very unfair sometimes. But we can pray and hope for best. Good luck

Samelamin · Post by **Samelamin** » Mon Jun 18, 2012 11:39 am

Jossan wrote:
Samelamin wrote: so far Ive sent them 2 letters and countless emails. They just ignore them
This is what I don't understand. We have sent them 1 letter, 1 fax and 2 emails. No reply whatsoever. Not even an acknowledgement saying they have received it.

How can home office just ignore people?

I just got off the phone again with them and I was told there is absolutely nothing I can do except email the complaints department which I just did

As it stands no decision has been made on my application and the lady said she cannot confirm that a decision will be made by the deadline so ill just have to keep on calling like crazy on the 20th

I have to relax tomorrow but its just so hard with my flight coming up

mcovet · Post by **mcovet** » Mon Jun 18, 2012 11:47 am

samelamin, don't worry about catching your flight. If you miss it, you will successfully claim compensation from the UKBA! they will not have any excuse for not processing it within six months of application.

There is a statutory obligation to process within 6 months (17(3) Immigration (EEA) Regulations 2006). The UKBA will have breached this obligation. As a result, you suffered a financial loss (you will list all losses flight costs etc) and you are entitled to claim all that in a court of law. Obviously, do write to them NOW on NWCSU@homeoffice.gsi.gov.uk and explain the situation. Subject: URGENT, possible LEGAL ACTION.

Do NOT wait until wednesday with the email! also, I do have a feeling it should be fine. You just need to keep complaining!!!!

Samelamin · Post by **Samelamin** » Mon Jun 18, 2012 11:49 am

mcovet wrote:samelamin, don't worry about catching your flight. If you miss it, you will successfully claim compensation from the UKBA! they will not have any excuse for not processing it within six months of application.

There is a statutory obligation to process within 6 months (17(3) Immigration (EEA) Regulations 2006). The UKBA will have breached this obligation. As a result, you suffered a financial loss (you will list all losses flight costs etc) and you are entitled to claim all that in a court of law. Obviously, do write to them NOW on NWCSU@homeoffice.gsi.gov.uk and explain the situation. Subject: URGENT, possible LEGAL ACTION.

Do NOT wait until wednesday with the email! also, I do have a feeling it should be fine. You just need to keep complaining!!!!

I wrote the email quoting that

"“Chapter 5: Residence Card applications
5.1.8 Six-month rule

Community law requires us to decide applications for a Residence Card within 6 months from the date of receipt of the application. Every effort should be made to do so, particularly where an applicant draws our attention to an alleged breach of this requirement. Failure to comply with this requirement could leave the Home Office open to a claim for damages.“"

But ill send the same email with the subject you mentioned

zahirsona · Post by **zahirsona** » Mon Jun 18, 2012 11:57 am

hi guys which email you use
LiverpoolEuro.PassportReturns@UKBA.gsi.gov.uk
when i send email they automatic answer like this
Thank you for your email to the UK Border Agency, Liverpool European Passport Returns. This in- box is specifically for requesting the return of passports or identity documentation submitted with applications made under the European Economic Area Regulations of 2006.

If you have made an application for a Residence Card or Registration Certificate under the European Regulations, please provide your name, passport/identity card number and if applicable postage reference number.

Your request will then be directed to the relevant team for resolution.

We will endeavour to return your documentation as soon as is possible, usually within five working days, from when the passport has been received onto the relevant team and processed into this department. However there may be exceptional cases where it takes longer. So we strongly advise that you do not book any travel arrangements until your application has been fully considered.

Please be advised that your application will not be expedited alongside the request to return a passport. If your passport is not with UK Border Agency at the time of decision then you may need to make a new application should you require the transfer of your Residence Card into your passport.

We will not reply directly to your email, if your query relates to anything other than a request to return your documentation, further information upon our services can be found at: http://www.ukba.homeoffice.gov.uk.
any body know the correct ukba email i need the correct email address

Samelamin · Post by **Samelamin** » Mon Jun 18, 2012 12:02 pm

zahirsona wrote:hi guys which email you use
LiverpoolEuro.PassportReturns@UKBA.gsi.gov.uk
when i send email they automatic answer like this
Thank you for your email to the UK Border Agency, Liverpool European Passport Returns. This in- box is specifically for requesting the return of passports or identity documentation submitted with applications made under the European Economic Area Regulations of 2006.

If you have made an application for a Residence Card or Registration Certificate under the European Regulations, please provide your name, passport/identity card number and if applicable postage reference number.

Your request will then be directed to the relevant team for resolution.

We will endeavour to return your documentation as soon as is possible, usually within five working days, from when the passport has been received onto the relevant team and processed into this department. However there may be exceptional cases where it takes longer. So we strongly advise that you do not book any travel arrangements until your application has been fully considered.

Please be advised that your application will not be expedited alongside the request to return a passport. If your passport is not with UK Border Agency at the time of decision then you may need to make a new application should you require the transfer of your Residence Card into your passport.

We will not reply directly to your email, if your query relates to anything other than a request to return your documentation, further information upon our services can be found at: http://www.ukba.homeoffice.gov.uk.
any body know the correct ukba email i need the correct email address

Thats probably why they never replied, i send it to that email and the complaints email which is NWCSU@homeoffice.gsi.gov.uk

Honestly I dont think i can do anything other than wait for deadline day

I have waited for almost 6 months whats another 2 days right

Logically it makes sense but the fact that I might miss my flight is making me panic

waren2k12 · Post by **waren2k12** » Mon Jun 18, 2012 1:09 pm

Hey guys, I just called the HO, they told me my application was indeed sent in October but was sent back. (something my solicitor didnt inform me) and was sent again in January. Lady on the phone couldnt tell me why, she guessed it must have been due to some insufficient documents provided.
She couldnt give me any updates and told me I gotta wait till the 24th of July!
Meanwhile, gotta light up a candle and pray!

Samelamin · Post by **Samelamin** » Mon Jun 18, 2012 1:14 pm

waren2k12 wrote:Hey guys, I just called the HO, they told me my application was indeed sent in October but was sent back. (something my solicitor didnt inform me) and was sent again in January. Lady on the phone couldnt tell me why, she guessed it must have been due to some insufficient documents provided.
She couldnt give me any updates and told me I gotta wait till the 24th of July!
Meanwhile, gotta light up a candle and pray!

Thats really annoying, your paying them to get things right. Im sorry mate

Hopefully you can get some sort of money back

danz · Post by **danz** » Mon Jun 18, 2012 1:54 pm

I did call them today as they advised me last friday, spoke with a lady and all what she said is no decision yet and continue to wait.

i told her 6month finished and she said send a complain letter by post.

will have to call again tomorrow,

god willing,

my timeline:
EEA1 & 2: sent 17th december
RCVD 19th December
COA: Rcvd 25th january, dated 23rd January
My wife RC (EEA1) and passport: RCVD 26th January
RC:?????

Samelamin · Post by **Samelamin** » Mon Jun 18, 2012 3:26 pm

danz wrote:I did call them today as they advised me last friday, spoke with a lady and all what she said is no decision yet and continue to wait.

i told her 6month finished and she said send a complain letter by post.

will have to call again tomorrow,

god willing,

my timeline:
EEA1 & 2: sent 17th december
RCVD 19th December
COA: Rcvd 25th january, dated 23rd January
My wife RC (EEA1) and passport: RCVD 26th January
RC:?????

THIS IS EXACTLY WHAT IM WORRIED ABOUT!!!

sorry about the caps but theres nothing to stop them doing this to me even if I threaten legal action for missing my flights

I was really hoping you would get good news Danz im sorry, is your case complicated?

I realy think requesting our passports made things complicated. Did they tell you why its taking so long to decide? did you ask for them to email the case worker

it makes u feel really helpless when they say all u can do is wait and post a letter to complain, what good will that do

Samelamin · Post by **Samelamin** » Mon Jun 18, 2012 4:29 pm

I just called them and I can confirm that after the 6 months are over, the call centre does NOTHING but check progress. Meaning that the case worker could easily keep your documents and the call centre will say a decision has yet to be made

NG1983 · Post by **NG1983** » Mon Jun 18, 2012 4:51 pm

Samelamin wrote:I just called them and I can confirm that after the 6 months are over, the call centre does NOTHING but check progress. Meaning that the case worker could easily keep your documents and the call centre will say a decision has yet to be made

guys find the fax now on this forumnand send a compliant,it goes straight to the caseworker, so one of them canpick it up and check your case....my 6 months will b up on 6th of juuly, however i called thurday was told case dealt with but not decided yet, dont know wht dat means, just wanna chill till end of the months and i will call, email and fax them,,,all d best guys

danz · Post by **danz** » Mon Jun 18, 2012 5:27 pm

No it is straight forward application, even i did not request my wife passport they send it on their own. I did not call them or email them till last friday. they have my passport i didnt requested.

i asked her if is assigned to case worker: she replied only: " is being dealt with but no decision is been made yet, please be patient and continue to wait"

so i complained about 6 months and i did ask for the case worker name or email and she said cant release such infomation by phone and if i want i can write a complain and she gave me the address and department.

hope will hear good news shortly, best of luck for all.

NG1983 · Post by **NG1983** » Mon Jun 18, 2012 5:34 pm

danz wrote:No it is straight forward application, even i did not request my wife passport they send it on their own. I did not call them or email them till last friday. they have my passport i didnt requested.

i asked her if is assigned to case worker: she replied only: " is being dealt with but no decision is been made yet, please be patient and continue to wait"

so i complained about 6 months and i did ask for the case worker name or email and she said cant release such infomation by phone and if i want i can write a complain and she gave me the address and department.

hope will hear good news shortly, best of luck for all.

WHICH ADRESS did she give you and have you written it, i think the best thing to do,is complain to the northwest,, fax them a letter, letting them know about the6 months rule.......

am tired of the waiting, it makes me sick,,,,,,,,,,my 6 months will be up on 6th of july, just wanna chill till end of thgis month before i start calling them

Samelamin · Post by **Samelamin** » Mon Jun 18, 2012 6:16 pm

the thing is they won't be able to tell you why it'd taking so long, only if it has been decided or not which is just useless if the deadline is over. ESP to me as I don't understand why its taking so long or why they don't want people to know

I'll send them a FAX bit what is the correct number as there are loads of numbers and complaints emails? also how can you be sure a FAX to the complaints department goes to the case worker? has there been evidence of this?

there are loads of emails and I've sent my email to every single one threatining legal action but I haven't even received an acknowledgment which might be because nh deadline isn't up. I'll be doing the same come Wednesday but they seem to think only sending an actual letter will do.

I don't understand how a complaint will cause the case worker to take action as there is no past proof of this

Samelamin · Post by **Samelamin** » Mon Jun 18, 2012 8:34 pm

right ive sent an email to all these people

NWCSU@homeoffice.gsi.gov.uk,
LSECSU@homeoffice.gsi.gov.uk,
NEYHCustomers@ukba.gsi.gov.uk,
WSWCSU@homeoffice.gsi.gov.uk,
BIASNICustServ@homeoffice.gsi.gov.uk,
MECSU@homeoffice.gsi.gov.uk,
Liverpool Euro Passport Returns <LiverpoolEuro.PassportReturns@homeoffice.gsi.gov.uk>,
UKBACustomerComplaints@homeoffice.gsi.gov.uk,
public.enquiries@homeoffice.gsi.gov.uk

and ccd my partner and SOLVIT. I also wrote to my local MPs explaining the situation and informing them that by law the home office are required to make a decision by 6 months. and attached my flight tickets and hotel bookings stressing that i need it resolved by next Wednesday

I dont know what else to do, im planning to fax them tomorrow as I dont feel a letter will do anything seeing as i sent two letters already one of which had a next day delivery envelope

any ideas what else I can do guys?

danz · Post by **danz** » Mon Jun 18, 2012 8:47 pm

NG1983 wrote:
danz wrote:No it is straight forward application, even i did not request my wife passport they send it on their own. I did not call them or email them till last friday. they have my passport i didnt requested.

i asked her if is assigned to case worker: she replied only: " is being dealt with but no decision is been made yet, please be patient and continue to wait"

so i complained about 6 months and i did ask for the case worker name or email and she said cant release such infomation by phone and if i want i can write a complain and she gave me the address and department.

hope will hear good news shortly, best of luck for all.

WHICH ADRESS did she give you and have you written it, i think the best thing to do,is complain to the northwest,, fax them a letter, letting them know about the6 months rule.......

am tired of the waiting, it makes me sick,,,,,,,,,,my 6 months will be up on 6th of july, just wanna chill till end of thgis month before i start calling them

The address she gave me:
European Applications
Home Office
PO Box 306
Dept 45
Liverpool
L2 0QN

Best luck for all

Samelamin · Post by **Samelamin** » Mon Jun 18, 2012 9:44 pm

a quick update

Our MP ( the mayor of southwark ) has replied saying she is sorry to hear about our situation and has sent another email to another MP in the hopes that we get our application resolved

Jossan · Post by **Jossan** » Tue Jun 19, 2012 1:47 am

The residence card arrived today! Finally, we are so happy

Our timeline

EEA2+EEA1 submitted 29th of February
COA received end of March
EEA1 RC recieved end of April
EEA2 RC received 18/06/2012, dated 14/06/2012

I wish you all the best with your applications, especially the December applicants who still haven't received their RC.

Samelamin · Post by **Samelamin** » Tue Jun 19, 2012 8:10 am

Jossan wrote:The residence card arrived today! Finally, we are so happy

Our timeline

EEA2+EEA1 submitted 29th of February
COA received end of March
EEA1 RC recieved end of April
EEA2 RC received 18/06/2012, dated 14/06/2012

I wish you all the best with your applications, especially the December applicants who still haven't received their RC.

Congrats, although I really feel jealous as you applied 3 months after us!

Congrats anyways

zahirsona · Post by **zahirsona** » Tue Jun 19, 2012 8:56 am

]

I wrote the email quoting that

"“Chapter 5: Residence Card applications
5.1.8 Six-month rule

Community law requires us to decide applications for a Residence Card within 6 months from the date of receipt of the application. Every effort should be made to do so, particularly where an applicant draws our attention to an alleged breach of this requirement. Failure to comply with this requirement could leave the Home Office open to a claim for damages.“"

hi guys where you fine this chapter 5: residence card can you write the website name plz

Samelamin · Post by **Samelamin** » Tue Jun 19, 2012 10:44 am

Danz

Any news on your application mate?

lolo82 · Post by **lolo82** » Tue Jun 19, 2012 10:50 am

Hi samelamin, not sure if you saw but I sent you a pm.

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EEA2 Application Timelines - ONLY 1 TOPIC - UpToDate