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thanks skano..skano wrote:useful stats, everybody can log these FOI requests for their own week or maybe even that particular day. But I believe it has to be generic and not your specific case for it to be considered as FOI
http://www.whatdotheyknow.com/request/1 ... 2.pdf.html
you need to raise the request through whatdotheyknow site. that will automatically goes to FOI team.ryan2020 wrote:thanks skano..skano wrote:useful stats, everybody can log these FOI requests for their own week or maybe even that particular day. But I believe it has to be generic and not your specific case for it to be considered as FOI
http://www.whatdotheyknow.com/request/1 ... 2.pdf.html
which email addresses do i have to sent this request to. I have to send to Liverpool address.
can you help me please.
thxx
They have to reply before sep 12th .ryan2020 wrote:thank you . i did it. let see when they reply. website saying the latest is 12 September ? will they reply on 12th September or what ?
ok thank youKrishnalvr wrote:They have to reply before sep 12th .ryan2020 wrote:thank you . i did it. let see when they reply. website saying the latest is 12 September ? will they reply on 12th September or what ?
22 weeks i can't bear this much. already been 8 week of stress.i will not leave them . i will ask for refund of my money.yquestion26 wrote:Afraid not on my front Krishna, been on holiday past couple of weeks(In the UK obviously due to not having a passport!).
4 months and counting this week from when PEO received my "further documents required" as countless chasers by phone, email and MP.
I've almost talked my MP into referring a parlimentary ombudsman complaint, hopefully this will be agreed to submit later this week.
I got bored one day on this forum and based on the posts of about 100 people, it seems the average time from "submitting further documents" to decision of application is about 22weeks for people applying for ILR. Given I'm still within the "average" process time and given my case seems to be a bit rarer than many others, I'm not holding my breathe for much at the moment
The complaint
You complain about UKBA’s delay in processing your settlement visa and the service provided by them.
The Ombudsman’s role
Our role is to consider complaints that government departments, agencies or organisations in the UK have not acted properly or fairly, or have provided a poor service. The organisation being complained about should usually be given a chance to respond to a complaint and, where appropriate, try to put things right before we look into the matter. We normally expect a complainant to have made their complaint to the organisation concerned and to have had their final response before they bring their complaint to us.
Our decision and next steps
The Ombudsman values the local resolution of complaints, as this is usually the quickest and most effective way for matters to be resolved. From the information you have provided it does not seem that you have yet put your complaint to UKBA. We have therefore decided that we will not consider your case further at this stage.
You explain that your MP has contacted UKBA on your behalf, requesting that they expedite your application. I hope that as a result of your MP’s intervention you are able to quickly obtain the visa that you require.
If you wish to continue to pursue this matter via UKBA’s formal complaints process, you should first make a complaint directly to UKBA and await their response. Details of UKBA’s complaints process can be located on the following website:
http://www.ukba.homeoffice.gov.uk/about ... complaint/
If you remain unhappy after you have received the final response from UKBA, or if they fail to contact you after twelve weeks, you can then re-approach the Ombudsman.
To help your MP understand your complaint, you may wish to give him/her the following information:
an explanation of what the problem is;
a brief history of what happened, and when, including any replies to your complaint from UKBA;
copies of all letters and papers about the complaint; and
details of what you want to happen to put things right.
Having looked at your complaint, your MP will let you know the best way to deal with it. If your MP asks us to consider your case, we will look carefully at all the information you have provided and send you, and your MP, a reply telling you what we are going to do about it.
You also raise concerns that you do not understand some of UKBA’s policies and application process. The Ombudsman is completely separate from UKBA and therefore we cannot provide advice on UKBA’s processes. You may wish to raise these concerns directly with UKBA.
If you have any questions about what I have set out above, please get in touch with me using the contact details on this email.
Yours faithfully
Customer Service Officer
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel: 0300 061 4916
Email: phso.enquiries@ombudsman.org.uk
www.ombudsman.org.uk
17 August 2012
Dear Mr Venkata,
Thank you for your correspondence dated 14 August 2012. I am sorry you felt our
service did not meet your expectations on this occasion.
Your letter has been referred to the relevant team so that they can provide a
response. They will aim to respond to your letter within 20 working days.
If you have not had a response after 20 working days please contact UKBA
Complaints Team at address above.
For other information about contacting the UK Border Agency, or further details about
the complaints process, please visit our website at www.ukba.homeoffice.gov/contact
Yours faithfully
Complaints Team
wait for 20 days and then write to OMBUDSMANKrishnalvr wrote:UK BA Complaint team acknowledgement17 August 2012
Dear Mr Venkata,
Thank you for your correspondence dated 14 August 2012. I am sorry you felt our
service did not meet your expectations on this occasion.
Your letter has been referred to the relevant team so that they can provide a
response. They will aim to respond to your letter within 20 working days.
If you have not had a response after 20 working days please contact UKBA
Complaints Team at address above.
For other information about contacting the UK Border Agency, or further details about
the complaints process, please visit our website at www.ukba.homeoffice.gov/contact
Yours faithfully
Complaints Team
nothing from my side.. yesterday i read a thread .. he got his ILR in 10 months on premium service. unbelievable.Krishnalvr wrote:Guys
again Quite since from 3 days.
Any updates or any responses or any information
krishna
, They are not serious about the immigrants who are paying genuine tax. they will always like ppl who are taking benefits , staying in council house with out work , with out tax etc.....ryan2020 wrote:nothing from my side.. yesterday i read a thread .. he got his ILR in 10 months on premium service. unbelievable.Krishnalvr wrote:Guys
again Quite since from 3 days.
Any updates or any responses or any information
krishna
i called to MP and her PA said we don't chase UKBA again for my application cause they will receive the same reply again and it take resources to do that.
He said as advised by UKBA wait so I have to wait.