Hello, When I received my biometric letter, I had mine done the next day at our nearest post office. I waited for about 3 weeks for my son’s letter to arrive and when there was nothing still, I decided to phone the 0870 immigration bureau. There I was told that they sent the letter for my dependent ( son) on the same day they sent mine however it was sent to our old home address. In fact, 2 letters were already sent to my son, a month apart but it was sent to our old address. After another 3 weeks, I still have not received my son’s biometric letter so I phoned the 0870 immigration bureau again and was assured that an urgent request was made to issue a new biometric letter for my son at our correct address. But after 2 weeks of not receiving the letter still, I decided to email them through the
AppointmentExceptions@homeoffice.gsi.gov.uk as recommended by cracker and you know what?? They responded !! I was amazed with how fast and efficient it all went. I sent my email enquiry at about 10 pm Wednesday night and they replied to my email no later than noon the very next day, Thursday. They also apologized for what happened which I thought was very nice of them. I received the new biometric letter for my son the very next day, Friday. That was amazing and very impressed ! So I would recommend sending an email to Appointment Exceptions because it looks like it is the best means that works efficiently. So I thought of sharing my story to be of help to those who experienced the same situation and I also feel I owe it to share this because this forum has been of great help to me. Thank you also cracker for your suggestion, you had been very helpful !
