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Complain to whom Greenie? And who's to say complaining would not have any bearing on the app? Surely, that's the major reason why people do not seem to complain and only vent out on online forums. In any case, we do not seem to have anyone to complain to.Greenie wrote:it wasn't about work and post study work visas for students-it was about work permits for Romanians and Bulgarians studying in the UK,-my point being that the reason then agreed to deal with the backlog is because this involved Eea nationals and a lobby group.Citigirl wrote:Correct, I should have written "work and post-study work visas for students". Since we all work for different employers or are self-employed, I cannot think of an industry organisation which could lobby on our behalf so the media seems to be the only option. As for complaining to the UKBA, they make it clear that we have no right to complain about delays. And I would not trust the UKBA not to make the complaining applicant's life even more difficult.Greenie wrote:This was not about student visa extensions but about work permits for Romanian and Bulgarian nationals. You will see the student at the centre of the article complained to the parliamentary ombudsman. UKCISA have also been lobbying ukba about it-that's why they have agreed to clear the backlog-not because the guardian got involved.
You have every right to complain about delays if you wish to and this would not have any bearing on the outcome of your application
3. It takes weeks to get confirmation of application submission and some more time to get biometric letter. Given this period is significant it should also be included in their time estimate.We charge fees to ensure that we raise the money we need to run a strong, robust immigration system and to offer a world-class level of service. We set our fees at levels that are fair to our customers.
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We have made carefully considered decisions to set some fees at or below the cost of delivery and other fees (such as the application fee for British nationality) above the cost of delivery, to reflect the value of the product.
Our method of setting fees will help to protect some routes from significant increases, and will contribute to the additional revenue needed to fund enforcement and other improvements to the immigration system.
Oh really? So which option should I follow on the How to make a complaint section of the UKBA website?Greenie wrote:You have every right to complain about delays if you wish to
yes really.Citigirl wrote:Oh really? So which option should I follow on the How to make a complaint section of the UKBA website?Greenie wrote:You have every right to complain about delays if you wish to
http://www.ukba.homeoffice.gov.uk/about ... o-complain
The full text is "I am unhappy about the standard of service received from the UK Border Agency (other than in the categories listed above)". The relevant category above is "I want an update on the progress of an application" which goes on to say that "you cannot ask for an update until a certain time has passed since you made your application". Six months to be precise.Greenie wrote:'i am unhappy about the standard of service received from the UK border agency'
So will it help my application if I complain?Greenie wrote:You are not asking for an update you are complaining about the length of time your application has taken.
oh no! My cover is blown! After all these years masquerading as someone offering detailed advice for free on immigration matters i have finally been found out as a ukba spy! My reverse psychology failed! I'll keep my eye on bbc news 24 shall i?Citigirl wrote:I bet that they will still revert me to the part saying you cannot say anyting until six months have elapsed.
It does look like you work for the UKBA, so if you try to discourage us from going to the media, maybe it is the way to go!
Is this the best you can do instead of writing something of substance? As for your cover, you could be a UKBA person monitoring the customer satisfaction with their services to prevent PR disasters of which UKBA has had many, like our going to the Guardian. Your 5766 posts in four years do look like a full-time job.Greenie wrote:oh no! My cover is blown! After all these years masquerading as someone offering detailed advice for free on immigration matters i have finally been found out as a ukba spy! My reverse psychology failed! I'll keep my eye on bbc news 24 shall i?
Your practical advice is to complain to the agency which is abusing its powers. And if you think that people like us have nothing to "whine" about, this thread is not for you.Greenie wrote:I have tried to offer practical advice but you are too busy whining and disagreeing for the sake of it. My post above is clearly sarcastic. I don't work for the ukba but if you want to think i do because i am not agreeing with everything you say that's up to you.
In the same boat Mark-B. I posted my passport on 12 May. Attended biometrics on 23 June. I have missed a visiting professorship for this August. I will miss a family holiday back home starting on 1 September and a conference in mid September. More annoyingly, I had a job offer that i cant now pick up. I am consulting a lawyer to see if I there can be recourse. I am super frustrated and thats an understatement. I cannot believe that we have no rights at all, no recourse, nothing. We pay lots of tax, claim nothing in benefits and are then treated like this. Once I get my papers, I intend to complain very loudly. I hope I will be joined by some of you.mark_b wrote:
Just cancelled my flight back home for my first visit in 2 years as its clear my passport won't be back by next Friday. So fustrated that's why I started this tread but it seems like we are in the same boat
I will definitely join you. For the sake of all, can you pls let us know if there is any recourse for this pathetic service standard? I've been offered a perm role and I cannot say for certain to my employer when will I get my visa extended from UKBA.e30touring wrote:In the same boat Mark-B. I posted my passport on 12 May. Attended biometrics on 23 June. I have missed a visiting professorship for this August. I will miss a family holiday back home starting on 1 September and a conference in mid September. More annoyingly, I had a job offer that i cant now pick up. I am consulting a lawyer to see if I there can be recourse. I am super frustrated and thats an understatement. I cannot believe that we have no rights at all, no recourse, nothing. We pay lots of tax, claim nothing in benefits and are then treated like this. Once I get my papers, I intend to complain very loudly. I hope I will be joined by some of you.mark_b wrote:
Just cancelled my flight back home for my first visit in 2 years as its clear my passport won't be back by next Friday. So fustrated that's why I started this tread but it seems like we are in the same boat
Thanks Greenie. Would you know how do i go about complaining to parliamentary ombudsman?Greenie wrote:I have already suggested what can be done. You can complain to ukba and if you are not happy with their reply then involve the parliamentary ombudsman. Apparently this suggestion meant i was supporting and/or working for ukba.
