[quote="dhawalthakker"]To,
UKBA Complaints Allocation Hub
Lunar House
Wellesley Road
Croydon
CR9 2BY
Date: 12th November 2012
Dear Sir / Madam,
I understand from UKBA website that Home Office welcomes comments to resolves the complaints and improve the services. I would like to bring to your attention an issue related to service standards regarding ILR application process.
I find out that almost all applicants who applied on SET (O) 10 years stay in the UK category between mid July 2012 to mid August 2012 are still waiting for their Biometrics invitation letters from Home Office, whereas applicants who applied in late August 2012 (on and after 24/08/2012) have already received their Biometric invitation letters from Home Office in last week of October. I find out this information from various forums where applicants share their visa application time-lines.
I believe that Home Office deals with applications in the order they are received until there is any compelling circumstances. Because applications sent at later dates have received their Biometric invitation letters this has become a reason of concern for applicants who sent their applications earlier. Could you please investigate or raise it with relevant teams.
I would like to mention here that I am also an applicant under the same category but I do not intend to raise my individual case but as an issue faced by a group of applicants who applied for ILR on SET (O) between mid of July 2012 to mid of August 2012.
I will be grateful to you if you please raise this concern with relevant teams.
Kind regards,
Full Name: ....
Address: .....
Email:
TELE:
Home office reference number:
Application sent:
Acknowledgement letter received:
Biometric invitation letter: Not received until 11th November, 2012.
EMAIL ADDRESS:
UKBACustomerComplaints@homeoffice.gsi.gov.uk[/quote]
Hi there,
I am also a 16th August applicant waiting for my biometrics letter. i also want to write to the Home Office and use this letter as a template.
When you wrote to them, did you include your full name, address, reference etc or did you send the email to them anonymous?
Thanks