Dear all
I sent a complaint into the UKBA a while back and they have replied with the following info:
"Thank you for your correspondence of 15 November 2012 about the above issue.
I am sorry that you felt our service did not meet your expectations on this occasion. As requested I have reviewed your concerns thoroughly and would like to apologise for the delay in considering your husband’s application for leave to remain (LTR).
Mr X submitted his application on 24 August 2012. We have received an exceptionally high volume of applications. This has had an impact on the processing times for all applications across Employment Routes. Applications on form FLR(M) are considered by Family Casework teams. Family Casework are currently handling a queue of complex cases and we are clearing these applications in order of the date applicants enrolled their biometric data.
We are currently considering applications where the biometric data was captured at the start of June. We received biometric enrollment details for this application on 22 November 2012 and we will write to you with our decision as soon as possible.
If Mr X submitted his application prior to the expiry of his previous LTR then the conditions attached to his leave will continue to apply until a decision is reached on this application.
If you believe there are further compassionate or compelling circumstances why your client’s application should be prioritised and you are willing to withdraw the application if consideration is not immediately possible from the information already held with your case, then please contact our Immigration Enquiry Bureau on 0870 606 7766 for further assistance.
If you remain dissatisfied with your response you may ask the NEYH Customer Service Unit to undertake a review of your complaint. Please submit full details in writing using one of the following methods: fax: 0114 207 2894 or email at:
NEYHCustomers@ukba.gsi.gov.uk or by post to NEYH Customer Service Unit, PO Box 3468, Sheffield S3 8WA.
We are grateful for the comments received in your correspondence and are totally committed to treating all complaints seriously and improving the service we deliver. Should you have any further queries, please do not hesitate to contact us.
In order to continue to review and improve our complaints process we would be grateful if you could complete a short online survey. It is important that we gather information about your experience of making a complaint rather than the reason for making the complaint. Please access the survey at the following link:
http://feedback.ukba.homeoffice.gov.uk/ ... 34273xcfyg
If you do not have access to a computer please contact the NEYH Customer Services Unit on 0114 207 2966 and they will send you a postal survey to complete.'
Note: THEY ARE CONSIDERING APPLICATIONS IN ORDER OF SUBMISSION OF BIOMETRIC DETAILS, CURRENTLY LOOKING AT JUNE.
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