child benefit time scale

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I had applied for my child benefit on 17/07/12 which was received by CBO on 25/07/12 and I didn’t heard anything till 26 November 12, after that I have sent a query regarding my child benefit claim on 26 November 2012 and got answered on my email address on 05 November 12 ‘‘Your claim was disallowed because you were not resident in the UK.''

But the fact was I got my ILR in the UK on 29 February 2012 and I have attached again my Child Benefit Application form + My passport photo copy + My both children’s passports photo copy with my application.

Any one knows how long takes time normally for consideration any application?

please, any one knows about time lines? ~ your answer will highly appreciated-Thank you in advance.