Passport renewal by post in UK

[maroonmoon]

Hello,
My Indian passport is expiring in July 2013. I checked the HCI london website for information regarding passport renewal. As usual the site is full of conflicting information. I wanted to know if I can send my passport and documents by post for renewal?
The website mentions that complete application form, passport, copies and a self addressed envelope are required to be sent along with fees by post.
But in the FAQ's, they say it's mandatory to either submit or collect the application in person. Its confusing.
I would really appreciate if someone can tell me their experience of submitting the application by post.

thanks

[theroyale]

I'm faced with the exact same situation. I live more than 3 hours away from London. Can anyone clarify if they have done this purely by post?

[Gagan1986]

To the best of interest and convenience it is better to taje it personally and take all additional docs with you in case they need more. More quicker and convenient

[sheraz7]

Personally visiting and applying at passport office is more fast method.

[theroyale]

Hello,

Happy to say that I received my new passport in the post yesterday. It took 6 weeks from date of submission. I did NOT have to go to HCI London either to submit or to receive my application. The rules on this are very contradictorily worded on the HCI website. Note that I live outside the London area.

Also can report that they were extremely prompt in responding to my queries on status update by email.