Hi,
My situation might give you an idea.
I applied on 3rd of January 2013 with wife and daughter and received our biometrics letter on 26th January. My daughter's DOB was wrong on the letter. I have requested for a new letter on 28th January 2013 by calling the 08706067766 and went ahead with myself and my wife's biometric enrollment. I received the call from case worker on 6th feb 2013 asking about the reason for missing biometric enrollment for my daughter. I explained the situation to him. He approved our case and sent us the passport and other documents on the same day. My self and my wife received BRP shortly after that. Here comes the hardest part...
I have not received my daughter's corrected letter for more than 15 working days. I've sent an email to the
AppointmentExceptions@homeoffice.gsi.gov.uk address and received the response in couple of days that they have referred to the relevant team.
On Feb 15 2013 i received the call from case worker again and was told that my daughter letter was dispatched on 14th Feb and asked me to write to him once we enroll the biometric to issue the BRP for my daughter.
I did not receive the letter again even after another 10 days. I have called the 08706067766 on 25th Feb again and came to know that the letter was sent to my previous address(i lived there more than 18 months ago). They raised a new request again the same day. In the mean while i also sent 3 emails to
AppointmentExceptions@homeoffice.gsi.gov.uk . I did not receive any response from them as i got in the first time.
Again another week has gone and still no letter, i sent a written letter to case worker on 4th Mar asking him to sort out the issue(Recorded signed for 1st class). The letter was delivered today. I again called today (5th Mar) the 08706067766 and asked the status. the lady managed to talk to the relevant department and assured that the letter will be sent either today or tomorrow.
The Approval letter for my daughter too had wrong DOB and title (master instead of miss). I've requested to re-issue the letter to the case worker in the same letter i've sent him on 4th Mar.
Still fingers Crossed.. I will keep you posted on any updates.
Only advise i can give you here is keep calling the 0870*number and sent repeated emails.