long residence settlement-topic one

[kutub8090]

Hello everyone, good afternoon.
i am an silent reader of the forum. i am an mid august applicant for long residence category.
i would like share you two topics:
topic one: information from lots of member regarding their application and their action, we know that HO have huge back log (nearly 9 month) for processing the application. But my question to all that
how come they made the decision of some application who applied in End October or even January?
Secondly, i want to know, when i call to HO about the progress of my application, every time i ring, they replied "application process is not completed", Does it mean that "application assigned to caseworker but not decision has been made".
Like other i have been frustrated, depressed as my case is pretty straightforward and also i have included everything in my covering letter.
thanks