missniu wrote:Hi guys,
Following from the complaint emails some of us who applied in mid august sent a while back, after contacting my mp and gotten no response and my solicitor contacting UKBA (and being very slow about it because I always have to push him!!!), I have taken matters into my hands and sent them an email. I pray this helps.
Here is what I wrote:
UKBA Complaints Allocation Hub
Lunar House
Wellesley Road
Croydon
CR9 2BY
Date: 02/04/2013
Dear Sir / Madam,
I understand from UKBA website that Home Office welcomes comments to resolves the complaints and improve the services. I would like to bring to your attention an issue related to service standards regarding ILR application process.
I found out that almost all applicants who applied on SET (O) 10 years stay in the UK category between mid July 2012 to mid August 2012 are still waiting for an outcome from Home Office on their ILR application, whereas applicants who applied from late August 2012 (on and after 24/08/2012) up until January 2013 have already received an outcome on their application. I found out this information from various forums where applicants share their visa application time-lines.
I believe that Home Office deals with applications in the order they are received until there is any compelling circumstances. Because applications sent at later dates have received an outcome on their application, this has become a reason of concern for applicants who sent their applications earlier. Could you please investigate or raise it with relevant teams.
I would like to mention here that I am also an applicant under the same category but I do not intend to raise my individual case but as an issue faced by a group of applicants who applied for ILR on SET (O) between mid of July 2012 to mid of August 2012.
I will be grateful to you if you please raise this concern with relevant teams.
Kind regards,
Full Name: xxx
Address: xxx
Email: xxx
TELE:xxx
Home office reference number: xxx
Application sent: 15/08/2012
Acknowledgement letter received: 20/08/2012
This is great and I can understand why you want to write to the UKBA after all other attempts to find out about whereabouts of your application have failed. But I think one has to make sure that all information is based on facts, rather than random information obtained from websites. The expressions like "almost all" suggests that you somehow have the data even the UKBA doesn't seem to have. Do you not think specific complaints are more useful/applicable than generic ones?
If you use a hypothetical "we," it could make you sound paranoid and too assertive about things you are unsure about. It's you that matters. It's you who has a problem with the broken promise. When you write a complaint to your university or college, it's your opinion that matters, not "the overwhelming majority of students" unless you have actually talked to all of them or at least some benchmark number of students that can be considered acceptable as a representative of the whole population.
But I personally share your sentiment without becoming too critical of how the UKBA works.