Hi all
Like Idiot spammer, I have written a letter of complaint to Bob Whiteman, Teresa May and the Immigration Minister in response to my application being left in the storage facility for the past 7 months.
The only reply I got was from the assistant PA who is clearly just fielding out all the emails, and got this unhelpful reply:
Thank you for your email to Rob Whiteman; I am replying on his behalf. I have looked through your details on our case information database and can see that you have already made a request to our caseworkers for your application to be expedited; this request is being considered and you will hear from our caseworking team directly.
My comments:
1. My request is being 'considered'?? How much longer is that going to take? There is no specific time line
2. They didnt answer anything else I complained about in the email such as why was my application left in storage this whole time
This useless assistant PA CC-ed this back to everyone else ie Teresa May et al. Should I reply back or just wait and hope my stuff comes back by the end of the week???
dupuytren wrote:Hi all
I wrote my 5th letter of complaint to UKBA and posted it to the Liverpool address on Fri 5 Apr using signed for delivery (I got 2 different addresses for Liverpool as posted by let_koko recently - thank you). Before this I have sent it to the London complaints address, emailed them 3x, faxed them 3x (Liverpool number) and contacted my MP 2x.
Today I received a phone call at 4.30pm from UKBA saying that they have received my letter dated 5 Apr, saying that my application is in a storage facility in Liverpool and still not assigned to a caseworker,but she was very apologetic and assured me that she will contact the casworker manager tomorrow to ensure it is assigned to someone asap. She says this will take a futher 6 months (!!!!!!).
Moral of the story:
1. My MP is useless
2. Send a letter to them using their Liverpool address once you have surpassed 6 months - seems to work for me! (I applied 7 mths ago)