rubyni wrote:LEH21 wrote:I still haven't received any biometrics enrollment letter...
I have emailed
AppointmentExceptions@homeoffice.gsi.gov
They replied on 26 April (13 days ago) and said they had requested the relevant dept to send me another enrollment letter (presumably the previous one was lost, although I haven't spotted any, and my correspondence address has always been my work address).
However, since then I still haven't seen anything!
I think Im going completely nuts and I cannot even describe the level of frustration and anxiety something like that can possibly incur on a normal human being.
Seems all my hard work for the exam in early June would to be no avail.
One year of hard work. Nothing. Not to mention the hundreds of pounds that went into registering and preparing for the exam.
Im even starting to worry if I can make my annual leave in mid-July. By then it would have been 5 months already.
ARGGHHHHHHH!!!!
Anyone any help? ideas? sigh......................
So sorry to hear that! Have you tried calling them recently, because they are actually nicer on the phone.
Apprently, they can start speaking to you - due to their new guidance.
Rubyni
I called them immediately after I saw your reply. And it GOT THROUGH!!
Can't tell how much I rejoiced at hearing a real human voice on the long end of the line!
The lady officer confirmed on the phone that 1 letter was sent on 19 April and another one--after I emailed BiometricsAppointmentExceptions--was sent on 3 May. But both of them were NOT sent to the correspondence address I provided in my visa application (which is my work address), but to my old home address at the time of application.
This is really stupid. When I emailed BiometricsAppointmentExceptions, I specifically asked them to make sure that the letter was/is/would be sent to the correct correspondence address, spelling the full address out again and highlighted in bold red for them. The officer did reply and said "another biometrics letter has been sent to the address you provided." I then took it that it was sent to the correspondence address. God knows, they should have sent it to the same WRONG address twice, blatantly not reading my email at all!
Problem is, I moved in mid March (which was why I used work address instead of home address as correspondence address) to a new flat. Yesterday after work I rushed back to my old flat to try my luck. Somebody was in but unfortunately they had thrown away those letters and in fact one did arrive on Weds, but he returned it to RoyalMail!
Crazy how they have correctly sent the acknowledgement letter to the correct correspondence address, but the biometrics dept sent it to my home address. No wonder I have been waiting and waiting until I got through the line yesterday and someone, some human voice, finally told me about what's happening.
The lady on the helpline also told me to send in a change of circumstances form to change my home address AND also specify once more my correspondence address, since she couldn't change it for me, except for the biometrics special request (a one-off change).
So I did that, together with a cover letter describing my griefs and anxiety, hoping they would speed it up and return the whole thing with visa granted before my exam day.
I reckon the fastest the biometrics letter will arrive mid-week the next. I wonder if UKBA can process the whole thing in 2 weeks.
I shall report in due course....
![Shocked :shock:](./images/smilies/icon_eek.gif)