Tax credit wrong decision

[dipmm2000d]

Hi
If any expert can help me regarding my child and working tax claim. I applied in mid April for tax credit and after waiting for 3 and half months I was asked to provide them my passport, my residency documents etc along with to answer some question. The deadline to submit these is 27 August 2013 and they received my documents on 30 th July and got back my documents on 5 th if August . Surprisingly I also received a letter on 5 th August dated 29 th July that as I failed to provide documents they asked for do I am not entitled to get the tax credit , they gave me right of appeal. Most surprisingly i called them 30th July to know the progress of the claim and the lady asked whether I received the letter regarding extra documents or not and I told them I sent to them already.

Now the question is how the tax office takes the decision like that ? What are my best options? I have all the proof of posting and their letter about the deadline . Many thanks

[Amber]

You should put your appeal in and in that explain you've sent the required documents (with copy of their acknowledgment). Also write a complaint and go to your local CAB who can put in a request for an emergency payment and they'll help you with the appeal/complaint.