UKBA technical issues July/August 2013

Victoriajam · Post by **Victoriajam** » Mon Aug 05, 2013 8:58 pm

Does anybody know about any IT/printing issues at the moment that prevent the UKBA to print residence cards? And if so, when are they going to be resolved?

Victoriajam · Post by **Victoriajam** » Mon Aug 05, 2013 11:40 pm

Just got an update from HO, technical problems not resolved yet.

ebenkug · Post by **ebenkug** » Tue Aug 06, 2013 5:58 am

Victoriajam wrote:Just got an update from HO, technical problems not resolved yet.

Sorry, how did u hear this

Victoriajam · Post by **Victoriajam** » Tue Aug 06, 2013 7:00 am

We are in email contact with the HO who have issued our rc in July but cannot send it to us due to a technical fault.

facts · Post by **facts** » Tue Aug 06, 2013 10:08 am

Ask them if you can collect in person if it's urgent and let us know so we could do the same.

Victoriajam · Post by **Victoriajam** » Tue Aug 06, 2013 10:19 am

It wasn't specifically said what is the problem but it sounds like it has to do with printing the cards. Decisions can still be made and documents (i.e. passports for travelling) can still be returned as normal.

picoflex · Post by **picoflex** » Tue Aug 06, 2013 11:30 am

Hi Victor, this makes a lot of sense to me as was promised my card a couple of weeks ago. Do keep us posted on when they manage to resolve their printing issues. I have quite a lot riding on receiving my residence card before the 13th Aug so hoping for the best.

Post by **Directive/2004/38/EC** » Tue Aug 06, 2013 1:40 pm

Demand that they issue it now. They can do it on A4 paper. They can not ever take more than 6 months from the day they receive the application.

askmeplz82 · Post by **askmeplz82** » Tue Aug 06, 2013 1:58 pm

Directive/2004/38/EC wrote:Demand that they issue it now. They can do it on A4 paper. They can not ever take more than 6 months from the day they receive the application.

i personally think issuing is A4 paper is extra headache. Many countries in the EU don't accept it so better wait for it stamp in the Passport

picoflex · Post by **picoflex** » Tue Aug 06, 2013 3:29 pm

I travel quite a lot (Backpacking) and the thought of lumping an A4 piece of paper around makes me shudder. I emailed them today and they told me to expect this within 2 weeks (as of today 6th Aug) so I imagine the issues are fixed/being fixed.

Will keep you guys posted. Personally I find that 'demanding' things when dealing with clerical govt officials can in most cases 'cause delays' so will refrain from doing so until I absolutely have no other choice.

ebenkug · Post by **ebenkug** » Tue Aug 06, 2013 4:13 pm

picoflex wrote:I travel quite a lot (Backpacking) and the thought of lumping an A4 piece of paper around makes me shudder. I emailed them today and they told me to expect this within 2 weeks (as of today 6th Aug) so I imagine the issues are fixed/being fixed.

Will keep you guys posted. Personally I find that 'demanding' things when dealing with clerical govt officials can in most cases 'cause delays' so will refrain from doing so until I absolutely have no other choice.

hi how do u contact them to know if they've made a decision on an EEA2 interview. Thanks

Post by **Directive/2004/38/EC** » Tue Aug 06, 2013 4:20 pm

picoflex wrote:Will keep you guys posted. Personally I find that 'demanding' things when dealing with clerical govt officials can in most cases 'cause delays' so will refrain from doing so until I absolutely have no other choice.

This is not the normal situation. They must issue within 6 months.

But as usual, be sure to couch your demands in good positive ways.

picoflex · Post by **picoflex** » Tue Aug 06, 2013 4:52 pm

ebenkug wrote:
picoflex wrote:I travel quite a lot (Backpacking) and the thought of lumping an A4 piece of paper around makes me shudder. I emailed them today and they told me to expect this within 2 weeks (as of today 6th Aug) so I imagine the issues are fixed/being fixed.

Will keep you guys posted. Personally I find that 'demanding' things when dealing with clerical govt officials can in most cases 'cause delays' so will refrain from doing so until I absolutely have no other choice.
hi how do u contact them to know if they've made a decision on an EEA2 interview. Thanks

Hi there,

I had to contact them as due to some special circumstances, I need my travel documents ASAP. i doubt they will let know know of any timelines if you purely contact them to check if they have made a decision or not.

there are a fair few email addresses listed on here

Victoriajam · Post by **Victoriajam** » Tue Aug 06, 2013 6:39 pm

I believe the printing issue affects both RCs and Immigration status documents.

Post by **EUsmileWEallsmile** » Tue Aug 06, 2013 9:32 pm

Victoriajam wrote:Does anybody know about any IT/printing issues at the moment that prevent the UKBA to print residence cards? And if so, when are they going to be resolved?

Anything to do with office move? Just a guess.

Victoriajam · Post by **Victoriajam** » Tue Aug 06, 2013 11:01 pm

Latest news is that are passports cannot be found at the moment after the RC was issued and over 7 months waiting time. Hurray. :(

Post by **Directive/2004/38/EC** » Wed Aug 07, 2013 12:14 am

Victoriajam wrote:Latest news is that are passports cannot be found at the moment after the RC was issued and over 7 months waiting time. Hurray. :(

Sounds like progress! :-) Or at least movement

Victoriajam · Post by **Victoriajam** » Wed Aug 07, 2013 12:26 am

[quote="Directive/2004/38/EC"][quote="Victoriajam"]Latest news is that are passports cannot be found at the moment after the RC was issued and over 7 months waiting time. Hurray. :([/quote]
Sounds like progress! :-) Or at least movement[/quote]

That they cannot find our passports anymore? What can we do with RCs but no passports?

million111 · Post by **million111** » Wed Aug 07, 2013 3:39 pm

I have confirmed the technical problem HO is having they are unable to print and send the outcome of the decision.
I was told this when I rang.

picoflex · Post by **picoflex** » Wed Aug 07, 2013 4:28 pm

million111 wrote:I have confirmed the technical problem HO is having they are unable to print and send the outcome of the decision.
I was told this when I rang.

I'm guessing there was no indication on when these would be resolved? Reckon it's just a dodgy printer then and not the RC issuing side that has a problem.. Gotta love the home office. Will forward this to the press and see it it sticks.

Victoriajam · Post by **Victoriajam** » Wed Aug 07, 2013 5:15 pm

No, they can issue RCs but that's not much help if they can't print them right? Or lose the passports on the way...

picoflex · Post by **picoflex** » Thu Aug 08, 2013 12:12 pm

Victoriajam wrote:No, they can issue RCs but that's not much help if they can't print them right? Or lose the passports on the way...

Lost passport is possibly my worst nightmare so DO-NOT even mention it

. Let's hope for the best on the printing front.

facts · Post by **facts** » Thu Aug 08, 2013 3:16 pm

picoflex wrote:
Victoriajam wrote:No, they can issue RCs but that's not much help if they can't print them right? Or lose the passports on the way...
Lost passport is possibly my worst nightmare so DO-NOT even mention it . Let's hope for the best on the printing front.

Victoria, I hope you'll get compensated for this disaster. Please take some action and don't accept this as normal!

Smpatel · Post by **Smpatel** » Thu Aug 08, 2013 5:11 pm

Guys is this issue of printer been resolved of RC did any one receive lately. Are home office still can print refusal and send.

Post by **sheraz7** » Thu Aug 08, 2013 6:19 pm

Keep an eye on UKBA News & Update at their website which most often announce any disruption in their operations.

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UKBA technical issues July/August 2013

UKBA technical issues July/August 2013

Re: UKBA technical issues July/August 2013

Is it been resolved to issue RC or refusal