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UKBA technical issues July/August 2013

Use this section for any queries concerning the EU Settlement Scheme, for applicants holding pre-settled and settled status.

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wiggsy
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Location: Warwickshire, UK

Post by wiggsy » Thu Aug 08, 2013 8:27 pm

picoflex wrote:
million111 wrote:I have confirmed the technical problem HO is having they are unable to print and send the outcome of the decision.
I was told this when I rang.
I'm guessing there was no indication on when these would be resolved? Reckon it's just a dodgy printer then and not the RC issuing side that has a problem.. Gotta love the home office. Will forward this to the press and see it it sticks.
considering they have issued fees, you'd think they'd buy a new printer... ;)

Victoriajam
Newbie
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Post by Victoriajam » Thu Aug 08, 2013 8:52 pm

Passport still lost. Arghhhhh!!! Will defo complain and ask for a loooot of compensation!

UKBA HUNTER
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Location: Ground Floor

Post by UKBA HUNTER » Thu Aug 08, 2013 8:54 pm

wiggsy wrote:
picoflex wrote:
million111 wrote:I have confirmed the technical problem HO is having they are unable to print and send the outcome of the decision.
I was told this when I rang.
I'm guessing there was no indication on when these would be resolved? Reckon it's just a dodgy printer then and not the RC issuing side that has a problem.. Gotta love the home office. Will forward this to the press and see it it sticks.
considering they have issued fees, you'd think they'd buy a new printer... ;)
If thats the reason then why don't they confidentially borrow printer from any applicant for this purpose and many applicant will be ready to offer. :lol: :D

Amebo
- thin ice -
Posts: 60
Joined: Tue Apr 16, 2013 9:00 am

Post by Amebo » Fri Aug 09, 2013 12:53 am

UKBA HUNTER wrote:
wiggsy wrote:
picoflex wrote:
million111 wrote:I have confirmed the technical problem HO is having they are unable to print and send the outcome of the decision.
I was told this when I rang.
I'm guessing there was no indication on when these would be resolved? Reckon it's just a dodgy printer then and not the RC issuing side that has a problem.. Gotta love the home office. Will forward this to the press and see it it sticks.
considering they have issued fees, you'd think they'd buy a new printer... ;)
If thats the reason then why don't they confidentially borrow printer from any applicant for this purpose and many applicant will be ready to offer. :lol: :D


Hahahahahahaha, thats is funny, you want HO to borrow printer?? i think thats is an excuse and nothing is wrong with HO Printing machin/ Printing Rc rather
LET YOUR WILL BE DONE, OH LORD

million111
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Post by million111 » Fri Aug 09, 2013 10:52 am

Anyone with news that someone received his/her RC from late last month?

Victoriajam
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Posts: 46
Joined: Thu Aug 01, 2013 10:22 pm

Post by Victoriajam » Sat Aug 10, 2013 12:01 pm

Hi guys,
Printing issues seem to be resolved now as our RC arrived today after 7.5 months. Passport is still lost though :( Overall, "great" service.

dalebutt
Senior Member
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Post by dalebutt » Sat Aug 10, 2013 12:23 pm

Victoriajam wrote:Hi guys,
Printing issues seem to be resolved now as our RC arrived today after 7.5 months. Passport is still lost though :( Overall, "great" service.
Out of sheer happiness, you refer to this abysmal processing times as an overall great service? It just made me laugh how the human memory banks operates. Enjoy your RC!

Amebo
- thin ice -
Posts: 60
Joined: Tue Apr 16, 2013 9:00 am

Post by Amebo » Sat Aug 10, 2013 2:30 pm

Victoriajam wrote:Hi guys,
Printing issues seem to be resolved now as our RC arrived today after 7.5 months. Passport is still lost though :( Overall, "great" service.


Congratulation Victoriajam,
was your RC issued on A4 paper? Pls :D
LET YOUR WILL BE DONE, OH LORD

Victoriajam
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Post by Victoriajam » Sat Aug 10, 2013 5:07 pm

Yes, "great" in quotation marks. It was the WORST service EVER.

And yes, on an A4 paper as there was no passport to print it into...

Directive/2004/38/EC
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Location: does not matter if you are with your EEA family member

Post by Directive/2004/38/EC » Sun Aug 11, 2013 7:54 am

You should write to them and request a specific figure of compensation.

Victoriajam
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Post by Victoriajam » Sun Aug 11, 2013 10:39 am

Hi, thanks for the advice. We will submit a detailed list with costs and receipts. We were less angry about the processing time than about the loss of my husband's passport. We had plans to travel in two weeks for a big family party, which is impossible now. :(

Directive/2004/38/EC
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Location: does not matter if you are with your EEA family member

Post by Directive/2004/38/EC » Sun Aug 11, 2013 12:31 pm

Personally I would ask for costs of the passport replacement and the travel expenses of the trip you booked.

I would also ask for £500 pounds of damages for exceeding the statutory limit of 6 months. I am very serious about asking for this.

Victoriajam
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Post by Victoriajam » Sun Aug 11, 2013 1:13 pm

Yep. No harm in trying, right?

wiggsy
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Location: Warwickshire, UK

Post by wiggsy » Sun Aug 11, 2013 4:59 pm

Directive/2004/38/EC wrote:Personally I would ask for costs of the passport replacement and the travel expenses of the trip you booked.

I would also ask for £500 pounds of damages for exceeding the statutory limit of 6 months. I am very serious about asking for this.
TBF, considering the cost of processing a IR based application is more than £500, this figure seems a little low - and more than fair for the HO to honour...
For anybody effected, I hope that my Surinder Singh Route Information Pages help.

Victoriajam
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Post by Victoriajam » Sun Aug 11, 2013 10:38 pm

IR based??

Directive/2004/38/EC
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Location: does not matter if you are with your EEA family member

Post by Directive/2004/38/EC » Sun Aug 11, 2013 10:40 pm

Victoriajam wrote:IR based??
Immigration Rules: The non-free movement side of the law.

wiggsy
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Location: Warwickshire, UK

Post by wiggsy » Sun Aug 11, 2013 10:43 pm

Victoriajam wrote:IR based??
Immigration Rules... UKBA Fees from april 2013
For anybody effected, I hope that my Surinder Singh Route Information Pages help.

picoflex
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Post by picoflex » Wed Aug 14, 2013 9:46 am

Anyone received anything this week? Just wanted to check if their issues have been sorted out.

picoflex
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Post by picoflex » Tue Aug 20, 2013 1:21 pm

Just to close this off, Technical issues have now been resolved.

P

ebenkug
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Post by ebenkug » Tue Aug 20, 2013 6:47 pm

picoflex wrote:Just to close this off, Technical issues have now been resolved.

P
That's gud but how did u know?

yummymummy3j
Member of Standing
Posts: 360
Joined: Tue Oct 23, 2012 6:59 pm

urgent plzzz

Post by yummymummy3j » Tue Aug 20, 2013 8:16 pm

hello guyz i need yr urgent advice plz.... my friend's brother had a 5 yr visa issued to him because he was married to an european , he sent his passport to apply for his younger brother a year later as a dependant but his passport got lost... he got a new passport but a he was refused becos the ho said they no longrer issue visa stamp and that the department who does that is closed and that he can only apply for residence permit, so he should leave the country , and he has the right to appeal within 10 days...pls watsyr opinion

wiggsy
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Joined: Sun Jan 06, 2013 6:59 pm
Location: Warwickshire, UK

Re: urgent plzzz

Post by wiggsy » Tue Aug 20, 2013 9:08 pm

yummymummy3j wrote:hello guyz i need yr urgent advice plz.... my friend's brother had a 5 yr visa issued to him because he was married to an european , he sent his passport to apply for his younger brother a year later as a dependant but his passport got lost... he got a new passport but a he was refused becos the ho said they no longrer issue visa stamp and that the department who does that is closed and that he can only apply for residence permit, so he should leave the country , and he has the right to appeal within 10 days...pls watsyr opinion
No.

complete form EEA2 from inside the UK.

The "Visa" is an EEA Family Permit, and is only required * to enter the UK.

* note, that the visa is not mandatory. if you can get to the uk border, you must be admitted to the uk on a Code 1A stamp if qualified for entry.
For anybody effected, I hope that my Surinder Singh Route Information Pages help.

yummymummy3j
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Joined: Tue Oct 23, 2012 6:59 pm

Post by yummymummy3j » Tue Aug 20, 2013 9:51 pm

@wiggsy thx so much... he was granted his visa while in the uk

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