vinny wrote:
Email BRPError@homeoffice.gsi.gov.uk and ask them (within ten working days).
Biometric residence permits wrote:
What must you do when you receive your biometric residence permit?
When you receive your permit, we advise you to make a photocopy of the front and back of it, in case it is lost or stolen. If you want to make another application in the future, you will need to send your permit to the UK Border Agency, so you may want to retain a copy for your records.
You must check your permit carefully when you receive it, to ensure that all the details on it are correct. If you find a mistake, you must email
BRPError@homeoffice.gsi.gov.uk within 10 working days of the date when you received the permit, otherwise you may be charged for a replacement and will need to apply for a replacement permit. In your email you should state:
your full name;
your date of birth;
your nationality;
your passport number;
your biometric residence permit reference number;
your case reference number;
a contact telephone number; and
what exactly is wrong with the permit.
If you do not provide all this information, there may be a delay in answering your query.
You can also send this information by post to:
Freepost RRYX-GLYU-GXHZ,
Returns Unit,
PO Box 163,
Bristol
BS20 1AB