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Of course you can write directly to the Complaints & Compensation people, that's why the caseworker encouraged you to contact them.sandesh_in wrote:The caseworker has finally confirmed that he has lost it and has asked me to get in touch with "Complaints and Compensations" section.
Any ideas how this team treats lost documents and what sort of compensation do they offer? Please advise.
Can I directly write to them or I have to take any agency's help?