Hi All,
I was trying to book a Premium Service yesterday evening for my wife for settlement at Liverpool PEO through their on-line system. My Payment went through fine - I got a confirmation from Worldpay saying the transaction was processed.
On the final page of the booking process I was asked to click the button "Print & Finish" .Once I clicked the button I was displayed with an error message- "Logged out due to inactivity for 30 minutes" and I did NOT get any confirmation from UKBA on the appointment. It didn't make any sense because I was using the system without any idle time.I frantically checked with my bank and confirmed that the payment was processed successfully.
My wife called the Croydon office, and was told to e-mail the Technical Support Group or the Refund Group and gave these email addresses : ApplyOnlineE-Support@homeoffice.gsi.gov.uk and peoappointmentrefunds@homeoffice.gsi.gov.uk.
The lady from the Home Office who my wife spoke to was so calm with our situation and said it has happened before to other people as well and said its a fault with their on-line system.
She just got an email from the support team saying that our mail has been forwarded to the relevant department to deal with.
Could someone please shed some light to what's happened here? Has some one experienced a similar situation?
- FAQ
- Login
- Register
- Call Workpermit.com for a paid service +44 (0)344-991-9222