I think the best course of action, at this point, is emailing. I don't know that there is a phone number where you can talk to anyone that knows about your case. The only real number is a call center, and they only have general information about the process. Nothing case specific. I had a difficult time getting my biometrics done also. I had to email 'nationalityenquiries@homeoffice.gsi.gov.uk'. I received an email back from them that had an "FAQ" and an attached form. Fill that form out and send it to 'Furthernationalityenquiries@homeoffice.gsi.gov.uk'. It took quite a while (two weeks) to get a response from them, but they were more than helpful. Also, typically you have 30 days to complete your biometrics if you are outside the UK, but if you indicate that you never received a response when you attempted to book an appointment, they can verify that you didn't receive a response.Ballet wrote: ↑Tue Feb 04, 2020 8:44 pmYou may need to reapply given the length of time that has elapsed. I would go directly to your nearest visa office to enrol biometrics when they are called for rather than waste time trying to make an appointment.
AustinRose wrote: ↑Mon Feb 03, 2020 11:31 pmHi all -- I too am confused about my UKM application. I am a US citizen born to a Scottish mother. I applied in July 2019 with all documents and got a confirmation of receipt almost immediately. About 6 weeks later I got an email from the Home Office telling me to make a biometrics appointment via email to UKVINewYork.Correspondence@fco.gsi.gov.uk
I tried to do so, but email to that address bounced. I followed up with email questions to the Customer Center, the Nationality Enquiries and Further National Enquiries accounts, but have gotten no answer yet about how to proceed, just referrals to different emails, some of which don't respond at all.
How long does one wait for this process? Is it worth calling and talking to them by phone, and if so, which office would you advise is best? Thanks for any advice.
Good Luck!