Can an MP chase the UKBA to decide quickly?

flipper77 · Post by **flipper77** » Wed Mar 06, 2013 8:25 am

spike_UK wrote:Hi flipper77, UKBA Chief executive has replied to my local MP and said that I would get an answer with in 4 weeks. Do you think it will be in that time frame or less or longer? thanks in advance.

To be honest...I wouldn't know! But it sounds like you've (well, your MP at least) got some open communication - so that has to be a good thing!

sara1991 · Post by **sara1991** » Wed Mar 06, 2013 9:33 am

Thank you so much flipper, one last thing, does he reply to emails or there is just the auto reply

flipper77 · Post by **flipper77** » Wed Mar 06, 2013 9:43 am

sara1991 wrote:Thank you so much flipper, one last thing, does he reply to emails or there is just the auto reply

There's an automated reply, however I believe it was his office that escalated my complaint with the European Casework team.

Hubba · Post by **Hubba** » Wed Mar 06, 2013 10:35 am

spike_UK wrote:
Hubba wrote:Just to add my experience here, my entire process took around 10 months. Things just got going after I've made a formal complaint. Got then an answer of the caseworker in less than 2 weeks.
Hi Hubba, how do you mean by formal complaint? did you write to them or emailed and to who? address and email addresses please?

sara1991 wrote:Hi Hubba thanks for your reply, can u help me more with a detailed process please? What email did you use to complain? How long did it take for them to respond and what was the complain about? It is because the delay?

Hope i'm not asking too much

At the time (mind you this was back in 2009), it involved sending a complaint form to NWCSU@homeoffice.gsi.gov.uk. I don't think this email is still enabled, though. I guess today such complaint would be sent to UKBACustomerComplaints@homeoffice.gsi.gov.uk. I'd also send a hard copy by signed for mail to:

UKBA Complaints Allocation Hub
Lunar House
Wellesley Road
Croydon
CR9 2BY

I know this is not helping much, since people have already tried using this method. The complaint was about the delay. My EEA2 application was 7 months old when I've complained about it. Got a reply from the complaints department one day after the complaint and a letter from the caseworker about a week after that.

Cheers.

sara1991 · Post by **sara1991** » Wed Mar 06, 2013 11:13 am

Thank u so much guys for your replies, I will try Rob's and the normal complaint's email address, now Hubba did they respond to u via email or was it by post?

Sorry I know I ask too much but I am so hopeless here the application was sent exactly a year ago and still no reply

scorpio1 · Post by **scorpio1** » Wed Mar 06, 2013 12:16 pm

personally i think an MP chase up work like 20%, border agency replied to every one with same wording, infact they have their own plocies so no one can interven (my personal experienced)
but finger corssed.

sara1991 · Post by **sara1991** » Wed Mar 06, 2013 12:26 pm

Scorpio in situation like these where people have been waiting for more than 10 months, we don't have options but not loosing hope

scorpio1 · Post by **scorpio1** » Wed Mar 06, 2013 12:34 pm

instead to contact your MP try MEP (hope you find more helpful)

sara1991 · Post by **sara1991** » Wed Mar 06, 2013 12:38 pm

scorpio1 wrote:instead to contact your MP try MEP (hope you find more helpful)

Never heard of MEP. Who are they and what do they do

scorpio1 · Post by **scorpio1** » Wed Mar 06, 2013 3:16 pm

member of european parliment from country, representing in Brussels EU matters.
much more powerful then an MP at EU level

sara1991 · Post by **sara1991** » Wed Mar 06, 2013 3:30 pm

How can I contact them? Are they based in the Uk?

Hubba · Post by **Hubba** » Thu Mar 07, 2013 1:20 pm

sara1991 wrote:Thank u so much guys for your replies, I will try Rob's and the normal complaint's email address, now Hubba did they respond to u via email or was it by post?

Sorry I know I ask too much but I am so hopeless here the application was sent exactly a year ago and still no reply

The Complaints department answered via email and the caseworker by post.

sara1991 · Post by **sara1991** » Fri Mar 08, 2013 12:58 pm

Hubba, did they tell you in their response when you're supposed to receive a decision? If not, what did they say then?

kofi75 · Post by **kofi75** » Fri Mar 08, 2013 9:34 pm

I sent an email to Rob Whiteman and copied my MP and also the ukba complaints email.I only got an acknowledgement email from my MP telling me i will hear from her soon.
But funny enough,i got a reply from rob whiteman in 7days time assuring me i will get a decision by early next week.So i m not sure if the MP did something or it was my original complaint that done the trick.
Anyway i ll say prayer before everything is the key!

sara1991 · Post by **sara1991** » Fri Mar 08, 2013 9:43 pm

Kofi75, did you get a decision within the timeframe he gave??

kofi75 · Post by **kofi75** » Fri Mar 08, 2013 10:02 pm

Hi Sara1991,I got the email yesterday so i m waiting on the decision this coming week.But my application is under Zambrano

sara1991 · Post by **sara1991** » Fri Mar 08, 2013 10:05 pm

Thanks Kofi7, can I please ask you to come back here once you get the decision just to confirm you got it withon the timeframe?!

kofi75 · Post by **kofi75** » Fri Mar 08, 2013 10:14 pm

i ll update you once the decision comes in

sara1991 · Post by **sara1991** » Fri Mar 08, 2013 10:26 pm

kofi75 wrote:i ll update you once the decision comes in

Thanks, I'll appreciate it. I just want to know if Rob responds within the time he promised.

Hubba · Post by **Hubba** » Mon Mar 11, 2013 11:04 am

sara1991 wrote:Hubba, did they tell you in their response when you're supposed to receive a decision? If not, what did they say then?

Nope, they've only told me the caseworker would be contacting me soon, which she did, around 8 days later.

sara1991 · Post by **sara1991** » Mon Mar 11, 2013 12:07 pm

Hubba, what did she tell you ? If you don't mind me asking

Hubba · Post by **Hubba** » Tue Mar 12, 2013 5:32 pm

sara1991 wrote:Hubba, what did she tell you ? If you don't mind me asking

Common stuff about the process (asking further documentation,etc.). Basically she started dealing with it.

spike_UK · Post by **spike_UK** » Fri Mar 15, 2013 5:57 pm

kofi75 wrote:i ll update you once the decision comes in

Hi kofi75, as it has been a week, have you received an answer yet? the reason I'm asking is, I was told I will be receiving an answer with in 4 weeks and now already 2 weeks gone and 2 weeks left, thanks.
I hope you already have heard something, good luck.

kofi75 · Post by **kofi75** » Fri Mar 15, 2013 8:16 pm

I got an email on tues from a caseworker saying they were processing my application and will need my special delivery number to trace our passports since i returned them.I sent an email the same day with the number and yesterday she emailed to tell me they have located the passports and my application is under active consideration and i will be notified of a decision in due course.Fingers crossed

spike_UK · Post by **spike_UK** » Sat Mar 16, 2013 10:21 pm

kofi75 wrote:I got an email on tues from a caseworker saying they were processing my application and will need my special delivery number to trace our passports since i returned them.I sent an email the same day with the number and yesterday she emailed to tell me they have located the passports and my application is under active consideration and i will be notified of a decision in due course.Fingers crossed

That is a good news

did they say with in how long? good luck mate.

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Can an MP chase the UKBA to decide quickly?

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