IHS after allowed Appeal

[Vini78]

Hi Son.
This IHS charge I don't really get it. In the refusal letter, the last paragraphs, which are boldy highlighted, it clearly says that the IHS payment will be retained if you appeal and it will be retained again if your appeal overturn the EO decision. Why then, they request this payment to be made again?

I did made some enquires online and through phone calls, and I got an email from the British embassy in Warsaw (which deals with Visa applications in Europe) and in that email it says '' we put forward your inquiry to the IHS team in Sheffield. Please expect a reply shortly''.
This email was sent on 19/10/2017.
Why would they contact the IHS team when I yet to receive the call letter first to resubmit the passport?
I really don't get what's going on.
So frustrating

[son7777]

Hi Vini,

We received call letter in email first then an email to make IHS payment online.

Once we made the IHS payment we received stamp passport after 2 days.

Thanks

[Vini78]

Hi Son.
Did you tried to contact anyone while you were waiting after the appeal was allowed or you just waited out? I've been trying to contact a lot by different numbers and emails, but no response yet to resubmit my passport.
Did the home office wrote to you after the appeal was allowed, acknowledging the decision and giving a case ID number in that letter?

Many thanks