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CongratulationsSunflower2 wrote: ↑Tue Jan 14, 2020 12:56 pmHi to all,
This is my unbelievable timeline, not to put off anyone but to give hope to all who is waiting:
Paper Application: sent off 13th December
(my lawyers had requested a copy earlier on in the year but we did not apply then as I was waiting to be 5yrs under the Zambrano)
HO Received it: 20th December
Biometric done: 30th December
COA: 4th January
Received Settled Status: this morning 14th January
The whole process took 1 month.
I think it’s because I went straight in to apply for Settled Status instead of applying for the 10 yr 2.5) route although I was qualified to do so. Am not too sure.
I still cannot believe this and I thank God for his mercy. I pray that all of you get through soon.
Thank you very much.Sunflower2 wrote: ↑Tue Jan 14, 2020 3:35 pmBoth my husband And I had a derivative right stamp in our passport - which expired 24th December. I applied two weeks before that. Our children who was born here only became British citizens when they reached 10. (This year they will turn 16 & 17).
I have been here 20years but only legally when I applied for Zambrano 5 yrs ago. I almost made the mistake of applying for the 10yr route back in April (as I was 20yrs then in the country) but later my Lawyer informed me that we can now apply under Settlement Scheme. So we held on until to complete a five year under the Zambrano.
Hope that help to understand my case.
Hi Mubashir, How is your DRF1 application getting along? Have you had any contact with HO regarding your DRF1?mubashir1981 wrote: ↑Tue Jan 14, 2020 4:44 pmPeople who r waiting over 6 monts should make complaint to home office. If nothing happens then ask ur mp to refere to ombandsman for review. Only MP can refer to ombandsman.
Hi. Yes i have submitted on 29th dec and they got it 30th. Now waiting for biomatric. Which i think takes about 3 to 4 weeks.Koignbi wrote: ↑Tue Jan 14, 2020 6:37 pmHi Mubashir, How is your DRF1 application getting along? Have you had any contact with HO regarding your DRF1?mubashir1981 wrote: ↑Tue Jan 14, 2020 4:44 pmPeople who r waiting over 6 monts should make complaint to home office. If nothing happens then ask ur mp to refere to ombandsman for review. Only MP can refer to ombandsman.
I am preparing to submit mine in the next couple of days all being well.
I want to advice all that have not got a valid Derivative Residence status when they applied to EU Settlement Scheme and have waited more than 3 months to put in an application for DRF1. And to appeal if refused.
Is there anyone out here that had a valid Derivative Residence status when they applied to the EU Settlement Scheme and are still waiting for a decision?
Am just trying to work out possibly reasons for The hold up.
Thanks Mubashir, best of luck...mubashir1981 wrote: ↑Tue Jan 14, 2020 6:54 pmHi. Yes i have submitted on 29th dec and they got it 30th. Now waiting for biomatric. Which i think takes about 3 to 4 weeks.Koignbi wrote: ↑Tue Jan 14, 2020 6:37 pmHi Mubashir, How is your DRF1 application getting along? Have you had any contact with HO regarding your DRF1?mubashir1981 wrote: ↑Tue Jan 14, 2020 4:44 pmPeople who r waiting over 6 monts should make complaint to home office. If nothing happens then ask ur mp to refere to ombandsman for review. Only MP can refer to ombandsman.
I am preparing to submit mine in the next couple of days all being well.
I want to advice all that have not got a valid Derivative Residence status when they applied to EU Settlement Scheme and have waited more than 3 months to put in an application for DRF1. And to appeal if refused.
Is there anyone out here that had a valid Derivative Residence status when they applied to the EU Settlement Scheme and are still waiting for a decision?
Am just trying to work out possible reasons for the hold up.
Also submited covering letter which is actually submission of snookey case he gave to me and i made few amendments.
After supream court judgement home office should amend ther guidance notes. But they have not yet let see.
Waaw!!!Sunflower2 wrote: ↑Tue Jan 14, 2020 12:56 pmHi to all,
This is my unbelievable timeline, not to put off anyone but to give hope to all who is waiting:
Paper Application: sent off 13th December
(my lawyers had requested a copy earlier on in the year but we did not apply then as I was waiting to be 5yrs under the Zambrano)
HO Received it: 20th December
Biometric done: 30th December
COA: 4th January
Received Settled Status: this morning 14th January
The whole process took 1 month.
I think it’s because I went straight in to apply for Settled Status instead of applying for the 10 yr 2.5) route although I was qualified to do so. Am not too sure.
I still cannot believe this and I thank God for his mercy. I pray that all of you get through soon.
You will have to complain three or four times, as the Home Office will probably refuse your complaint. Each time they refuse you, they have 20 days to respond to your new or next complaint. After the third or fourth unsuccessful complaint, escalate your complaint to the Parliamentary Ombudsman.How to make a complaint
You can email us at: public.enquiries@homeoffice.gov.uk
Or write to us at:
Home Office
Direct communications unit
2 Marsham Street
London SW1P 4DF
We aim to respond to you within 20 working days.
Please also provide us with the following details:
- the area of the Home Office to which your complaint refers and a contact name (if you have one)
- information on whether it is an original complaint or a follow-up to a reply you were not satisfied with
- a clear description of the complaint and what you would like us to do to sort things out
- your full postal address, phone number and e-mail address (if you have one)
We may be able to consider your complaint.
However, we can only look at complaints about UK government departments or public organisations if an MP refers them to us. This is what you need to do next.
Download and fill in a complaints form
The form will ask you about
Your complaint
When it happened
How it affected you
What you would like done to put things right
If you are planning or have taken any legal action
If you are complaining for someone else
Find out more about filling in a complaint form.
Contact your MP
https://members.parliament.uk
Download complaints form
https://www.ombudsman.org.uk/making-com ... aint-forms
Call 0345 015 4033
8:30am - 5:30pm, Monday to Friday
Parliamentary complaint can not be loged with mp referal how about if mp is bot helpful.Zambrano_ombudsman wrote: ↑Wed Jan 15, 2020 2:49 pmFor Zambrano carers who applied in June/July/August 2019, simply calling the Home Office is probably not going to solve anything!
Anyone who has waited over six months should file a complaint with the Home Office. Be prepared, you will probably have to complain several times. Given the deadline of Dec 2020, you should probably get started officially complaining now.
https://www.gov.uk/government/organisat ... -procedure
You will have to complain three or four times, as the Home Office will probably refuse your complaint. Each time they refuse you, they have 20 days to respond to your new or next complaint. After the third or fourth unsuccessful complaint, escalate your complaint to the Parliamentary Ombudsman.How to make a complaint
You can email us at: public.enquiries@homeoffice.gov.uk
Or write to us at:
Home Office
Direct communications unit
2 Marsham Street
London SW1P 4DF
We aim to respond to you within 20 working days.
Please also provide us with the following details:
- the area of the Home Office to which your complaint refers and a contact name (if you have one)
- information on whether it is an original complaint or a follow-up to a reply you were not satisfied with
- a clear description of the complaint and what you would like us to do to sort things out
- your full postal address, phone number and e-mail address (if you have one)
The Home Office have to answer to the Parliamentary Ombudsman. They can't ignore their requests during the investigation.
https://www.ombudsman.org.uk/#complaint-checker
Parliamentary and Health Service Ombudsman
We make final decisions on complaints that have not been resolved by the UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
We may be able to consider your complaint.
However, we can only look at complaints about UK government departments or public organisations if an MP refers them to us. This is what you need to do next.
Download and fill in a complaints form
The form will ask you about
Your complaint
When it happened
How it affected you
What you would like done to put things right
If you are planning or have taken any legal action
If you are complaining for someone else
Find out more about filling in a complaint form.
Contact your MP
https://members.parliament.uk
Download complaints form
https://www.ombudsman.org.uk/making-com ... aint-forms
Call 0345 015 4033
8:30am - 5:30pm, Monday to Friday
Who Is the MP? Did they refuse to refer your complaint to the PHSO? If so, what reason(s) did they give? Did they put the reasons in writing?Parliamentary complaint can not be loged with mp referal how about if mp is bot helpful.
MPs who made referrals during the year 2018/19 together with the number of referrals each madeThere are three key checks which will help you give your constituents initial guidance:
- Has your constituent completed the complaints process of the organisation in question?
- Is the case being brought to us in time?
- Is the case in our jurisdiction?
We have new elected mp. I submitted my application 8aug. I spoke ro her on phone and sent email as she asked me to do she said she email to home office. Now ita 2 weeks she dont reply msg or my call. And as she is new have no office.Zambrano_ombudsman wrote: ↑Wed Jan 15, 2020 7:55 pmWho Is the MP? Did they refuse to refer your complaint to the PHSO? If so, what reason(s) did they give? Did they put the reasons in writing?Parliamentary complaint can not be loged with mp referal how about if mp is bot helpful.
Call the PHSO Customer Helpline on 0345 015 4033 from 8:30am to 5:30pm to discuss your complaint.
Guidance to MPs on whether or not to refer a complaint
https://www.ombudsman.org.uk/making-com ... ur-service
MPs who made referrals during the year 2018/19 together with the number of referrals each madeThere are three key checks which will help you give your constituents initial guidance:
- Has your constituent completed the complaints process of the organisation in question?
- Is the case being brought to us in time?
- Is the case in our jurisdiction?
https://www.whatdotheyknow.com/request/ ... .xlsx.html
MPs who made referrals during the year 2017/18 together with the number of referrals each made
https://www.whatdotheyknow.com/request/ ... .xlsx.html
You have to follow the protocol to get results. Even your MP also has to follow the protocol. PHSO can only act if you and your MP follow the protocol (outlined previously).We have new elected mp. I submitted my application 8aug. I spoke ro her on phone and sent email as she asked me to do she said she email to home office. Now ita 2 weeks she dont reply msg or my call. And as she is new have no office.
I was thinking she might not bother to help.
Anyway i am going to make complaint as there is no 6 month service standard and on coa it says they give decision shortely.
The PHSO has the authority to recommend a financial remedy to be paid by the Home Office.
We look into complaints where someone believes they have experienced an injustice or hardship because an organisation has not acted properly, or has given a poor service and not put things right.
We consider whether an organisation has already taken appropriate action to try to resolve the complaint. If we find an organisation has not done so, we usually make recommendations on how to put things right.
In deciding what to recommend, we look to put the person affected back into a position where they would have been, had there not been a negative impact on them.
If this is not possible, for example, where the injustice has been caused by distress or unnecessary pain, we may suggest that a financial payment is made to the complainant.
Our scale contains six different levels of injustice that a complaint could fall into, which increase in severity. Each level is then linked to a range of the financial amounts we would usually recommend in those circumstances.
£500-£950
Level three cases would have a moderate impact on the person affected (for example, in terms of distress, worry or inconvenience). For a case to be level three, that impact would usually have been experienced over a significant period of time.
A case may also be level three if the impact on the person affected was significant, but was only sustained for a short period of time.
Bernard Jenkin MP, Chair of the Parliamentary Administration Select Committee, will pass on complaints from people living outside the UK who do not have constituency MPs. He may also be willing to discuss your complaint with you. It's worth a try!Zambrano_ombudsman wrote: ↑Thu Jan 16, 2020 1:07 amYou have to follow the protocol to get results. Even your MP also has to follow the protocol. PHSO can only act if you and your MP follow the protocol (outlined previously).We have new elected mp. I submitted my application 8aug. I spoke ro her on phone and sent email as she asked me to do she said she email to home office. Now ita 2 weeks she dont reply msg or my call. And as she is new have no office.
I was thinking she might not bother to help.
Anyway i am going to make complaint as there is no 6 month service standard and on coa it says they give decision shortely.
Update: Any MP can refer a complaint to the PHSO.Parliamentary complaint can not be loged with mp referal how about if mp is bot helpful.
what is your native language?mubashir1981 wrote: ↑Sat Jan 18, 2020 10:23 amZambrano_ombudsman
can you plz share any complaint template. due to poor English i am finding difficult.
Thanks
Zambrano_ombudsman wrote: ↑Tue Jan 21, 2020 1:39 pmwhat is your native language?mubashir1981 wrote: ↑Sat Jan 18, 2020 10:23 amZambrano_ombudsman
can you plz share any complaint template. due to poor English i am finding difficult.
Thanks
[/quote
Urdu.
I alreday made also cc to my mp.
Template letter of complaint to UKBAmubashir1981 wrote: ↑Sat Jan 18, 2020 10:23 amZambrano_ombudsman
can you plz share any complaint template. due to poor English i am finding difficult.
Thanks
This information was last updated: 17 April 2015How long do I have to complain?
The UKBA will not normally investigate a complaint more than 3 months after the incident. This should not stop you making the complaint though and if the UKBA will not investigate you may be able to challenge that.
What should I put in my complaint?
You should set out briefly what happened and how it affected you. You should include copies of any evidence you have. Make sure you keep the originals for yourself. If your complaint is about a UKBA employee or contractor then you should identify them as best you can.
What happens after I complain?
The UKBA should respond within 20 working days. If your complaint raises misconduct they can take 12 weeks. If the complaint is very serious the UKBA will refer the complaint to the Independent Police Complaints Commission (IPCC).
What if I am not happy with the outcome?
You can first ask the UKBA to review their decision and they should do so within 20 working days. If you are still not satisfied then you can ask your MP (or if you are a visa applicant your sponsor’s MP) to refer the matter to the Parliamentary Ombudsman.
If you are detained and are not happy with how your complaint has been handled or the review then you can take the matter up with the Prison and Probation Ombudsman
LINK TO THE COMPLAINT FORM CREATED BY THE HOME OFFICEmubashir1981 wrote: ↑Sat Jan 18, 2020 10:23 amZambrano_ombudsman
can you plz share any complaint template. due to poor English i am finding difficult.
Thanks