Service disruption at public enquiry offices - UKBA PEOs

[nnj10]

Finally they seem to be acknowledging their acts, after media picked up the story of yesterday's disaster.

http://www.ukba.homeoffice.gov.uk/sitec ... metric-peo

04 May 2012

Our public enquiry offices (PEOs) have been experiencing disruption due to IT problems in April and May 2012. These technical issues have affected approximately 1,000 applicants, mostly at our Croydon PEO.

We are working to that ensure a normal service is operating by 18 May.
If you have been affected by the technical problems at one of our PEOs

If you have recently attended a 'premium service' appointment at one of our PEOs and were unable to provide us with your biometric information, we have made provisions for you to give us your biometric information. We will:

offer extended opening hours across the PEO network;
offer new appointments, before 18 May at one of our other PEOs; and
contact all of those affected directly in the next 2 working days to offer you a new appointment.

Booking a 'premium service' appointment

If you would like to book an appointment at one of PEOs for a 'premium service' appointment please see our 'Booking an appointment' page for further information.
Tackling the technical problems

We are developing more robust contingency arrangements to better manage service disruption

[Master_Blaster]

That is good news, especially if they stick to the dates.

My appointment is on the 18th May and it will be great if it is normal that day.

Fingers crossed.

[cs95tdg]

Yes, finally, no escape after all the media hype! nnj10, I hope they get you an appointment before your visa expires. Looking at what they've posted on the website you should. Fingers crossed that they actually keep their word this time.

[nnj10]

On a funny note, they must be having an IT ISSUE, as it took them more than a month to acknowledge (media pressure of course) the problem with their system.