PEO double booked but not on 'my account'

[wpilr_nov12]

On a recent booking, due to technical glitch I successfully but not intentionally booked two appointments but neither of them showed on my UKBA account. I emailed UKBA and below is their response.

FYI, my appointment still does not show on My Account at the UKBA website.

--------response from UKBA------

Dear R
 
Thank you for your email of 24th October 2012.
 
On checking the appointment calendar we can confirm that both appointments were booked. Therefore, we have cancelled the appointment at Xxxxx PEO on 5th December 2012 11:30 as requested.
 
Regards
Apply Online E-Support Team
 
 ------ my email to UKBA------

From: Xxxxxx
Sent: 24 October 2012 09:55
To: Apply Online E-Support
Subject: Appointment confirmation
 
Dear Sirs/ Madam

On 24/10/2012 Wednesday early morning (between 0010 and 0030 hrs), I tried to book online appointment for SET-O Premium with one dependent. Once slots were available, I picked one and entered my details. However, At the final stage the screen 'blanked out', and I got an error message. I tried all over again, and got to the same situation.

On checking my email, I found these two confirmation of appointments:
Booking reference: 16-2-102rrrrr
Date: Vvvvv Nov 2012
Time: Yuyyy
Location: Xxxxxx
Number of attendees (including yourself): 2

Booking reference: 16-2-102xxxx
Date: Wed 5 Dec 2012
Time: 11:30 AM
Location: Cardiff
Number of attendees (including yourself): 2

Could you please confirm that either of these are actually booked?

If only one is actually booked, could you tell me which is the successful one?

In case both are booked, I would like to retain the bbb Nov 2012 one, and cancel 05 Dec 2012.

Name of applicant : Xxxx yuyyy
Name of dependent: Ccccc deed

Thank you for your help

Kind regards
R

[arifahmmed]

No wrong with that. I faced the same situation but I called them and cancelled one. Short time after I got email that appointment cancelled.

Good luck bbb Nov 2012

[mantasingh]

Same case here.. Booked the appointment, got the email but not showing in the account.

Please let me know whether after UKBA email, your appointment started showing in your account section.

[MOGA84]

Hi Arifahmmed,
I've the same issue. Would you tell me which number you had called UKBA to cancel one of them?

[arifahmmed]

I dialled on 08706067766 number. Ring at morning 9 am -9.15 am waiting time will be less. However average waiting time 30-40 minute.

Alternative : Mail UKBA at the following email address with your booking reference no.
applyonlinee-support@homeoffice.gsi.gov.uk

[MOGA84]

Thanks Arif, I've emailed them but no reply yet.

[arifahmmed]

Just ring them. Try from 8.55am . If lucky may be get them with in 7-8 minute.