boloney wrote:I was today at the test center to do the test. But when I registered on-line I did`t put my middle name (not mandatory field). Even in t&c does`t say that if you have middle name you have to put it in. Test supervisor told me that I can`t do the test because of missing middle name. So I`m about to complain and ask for refund. But where should I send it? Should that be learndirect or Home Office?
Indeed, I can confirm that the "middle name" is explicitly a non-mandatory field. The test supervisor's reaction was incorrect and disproportionate. I would direct my complaint to Home Office. While it is Learndirect who is running the tests, the tests themselves are ultimately HO's responsibility. The site where you register (www.lifeintheuktest.
gov.uk)
belongs to the Home Office and boasts their logo. If you feel audacious today, add the travel expenses to your reimbursement claim (bus/train ticket or reasonable petrol charge). Include a screenshot as well as the supervisor's name and any other relevant information.
