Online Application, Lost Documents. Urgent Help Needed

[ranamkamran]

Hi There,
I've applied for a Student Visa Extension and filled in an online application form on 07/10/2013 and posted my documents on 10/10/2013 with cover sheet. But on (24/10/2013) I've received a letter from UKBA after 2 weeks stating they haven't received my mandatory documents (Passport, BRP & Photographs) and if I wont supply them in 5 days (30/10/2013) they'll reject my application.
I did post these documents with my cover sheet and other supporting documents by Royal Mail Special Delivery and they're delivered. I'm not sure if they haven't received any of my documents or these documents are missing. how should I respond to this query?

I hope to see a Kind reply from you soon.

Many Thanks

[z18runway]

Hi There,
I've applied for a Student Visa Extension and filled in an online application form on 07/10/2013 and posted my documents on 10/10/2013 with cover sheet. But on (24/10/2013) I've received a letter from UKBA after 2 weeks stating they haven't received my mandatory documents (Passport, BRP & Photographs) and if I wont supply them in 5 days (30/10/2013) they'll reject my application.
I did post these documents with my cover sheet and other supporting documents by Royal Mail Special Delivery and they're delivered. I'm not sure if they haven't received any of my documents or these documents are missing. how should I respond to this query?

I hope to see a Kind reply from you soon.

Many Thanks

Contact them that you have posted your documents and it has been delivered and provide them the SPl Del ref number.

[Greenie]

This is a standard letter being automatically produced by the home office when documents have not either been received or scanned onto the system within a few days of the online app being made. Thousands of students have received identical letters and it is another example of home office inadequacies. You can write to them as the previous poster has suggested or you can ask your tier 4 sponsor to contact the home office if they have a license manager.

[riz1986]

u can disregard dis letter as it was produced due to an IT glitch !!!