If your time frame is more than 6 months, best way forward is Complaints procedure; Set out your complaint clearly and briefly, including dates and any reference numbers where possible, then email or send it to:
Email: complaints@homeoffice.gsi.gov.uk
Address:
Complaints Allocation Hub
Central Point of Receipt
11th Floor
Lunar House
40 Wellesley Road
Croydon
CR9 2BY
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