Just when you think the journey is over....
So basically me and my wife were both naturalised and applied for our passports on 7th Feb via Check and Send
My wife decided to add my surname to her name now. For example our names (on passports and our naturalization certificates) are STEVE SMITH and her name is JANE ROGERS. When we applied for our passport she wanted to be JANE ROGERS SMITH.
I had called Passport Office helpline in December (I have the date and time) and after having gone the whole case clearly with the agent he decided to consult a manager as this was a new one for him. Having spoken to a manager he came back and confirmed that we COULD just apply and that it would NOT be a problem. Just to clarify he did understand everything clearly as I asked him questions to check and he confirmed everything I had told him. I asked him if we needed Deed Poll and he said NO.
Now today I have had a letter from Passport Office for my wife stating that he name is different on naturalisation certificate as opposed to how it is on the form (she has added my surname on form) and that they are unable to issue the passport unless the naturalisation certificate is changed to that name first!!!
As you can imagine, this is now annoying and I am turning back to this forum (which has been my reliable partner in this journey) for advice. What can/should I do now? Seniors/Mods?
On another note, we got an acknowledgement SMS for her application but almost 10 days later still nothing for me. Called the helpline and lady said it was under process and I had been sent an interview letter already (did not get it yet).
Anyways, please help guys!! Thanks