BRP question for someone who has been in the UK for years

[ConfusedFC]

Hello,

I wonder if someone could help me. I'm posting on behalf of a friend who I am due to travel to Cyprus with in a few weeks.

She was born in Zambia but has lived in the UK since childhood and was granted Indefinite leave to remain back in 2009. Her passport was stolen this year, so she has had to send off for a BRP card to enable her to travel to Cyprus for a holiday with me (and get a Visa, obviously).

She sent off for the card three and a half months ago and hasn't received it yet. Sadly we are due to fly in two weeks, so she probably won't be able to come now. We've tried everything to find out what's happening, including sending off the paid email and calling the paid phoneline. A customer service person on the paid call said these type of applications should only take around eight weeks as she is not waiting for a decision (as it was granted back in 2009) and that she will need to do a formal complain that can take 15 days to process. We've reported that it's not arrived, too. No one is giving us any information or has told us how we can find out what has happened.

I am just wondering if anyone has any advice as to what we can do now, or should we simply face it that she can't come on holiday and sell the tickets to friends?

[zimba]

Unfortunately the replacement BRPs could take a long time as reported on this forum. It seems the delay could reach the 6 months mark