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by Richard W » Sun Jan 12, 2020 11:33 am
The post does belong here.
If she has used a different Czech passport in the UK, I suggest you try entering that passport's number. Otherwise, you'll have to contact the 'EU Settlement Resolution Centre', Telephone: 0300 123 7379. Is she known to the UK tax or benefits systems? She may well have to complete a paper form, which is to be obtained from the same Resolution Centre.
Your being Czech might have some relevance to any debates over whether she has been here lawfully, but that would only matter if she sought British citizenship. Because of the Lounes decision, your being British is only a problem if you were British when you arrived in the UK. If you became British after moving to the UK, it is not a problem.