Sopra Steria Cancels Biometric Appoointment

[smn89]

Hi All,

My wife (Chinese from Hong Kong - BNO passport holder) is on the last stage of the 5 year partner Visa and was due to go into the Edinburgh Sopra Steria office tomorrow to do the biometrics.

Her Visa Expires in mid April.

We have just received a email from Sopra Steria saying that her appointment has been cancelled (due to staffing shortages from the covid crisis) and will be refunded and to rebook via the UKVCAS website.

However the website still has the original appointment on the system and the only option is to cancel, without a reschedule option.

What should we do?!

Thank you

Smn

[seagul]

Hi All,

My wife (Chinese from Hong Kong - BNO passport holder) is on the last stage of the 5 year partner Visa and was due to go into the Edinburgh Sopra Steria office tomorrow to do the biometrics.

Her Visa Expires in mid April.

We have just received a email from Sopra Steria saying that her appointment has been cancelled (due to staffing shortages from the covid crisis) and will be refunded and to rebook via the UKVCAS website.

However the website still has the original appointment on the system and the only option is to cancel, without a reschedule option.

What should we do?!

Thank you

Smn

Presently nobody knows as what might be happened the next minute therefore other than staying at home there won't be any other advice available. But still the online application must be submitted online before expiry as the appointments might be offered later probably after three weeks by when the state of lockdown will be reviewed as per the PM latest announcement.

[smn89]

Hi

Yeah documents were submitted on Friday, very very confused at the moment.

Kind regards

Simon

[AmazonianX]

Hi

Yeah documents were submitted on Friday, very very confused at the moment.

Kind regards

Simon

Since you have submitted already and cancellation came from them, doubt if there is much you can do other than to wait and monitor the HO update sites and news.
Keep intact evidence of your previous submission and appointment and the cancellation mail you received.
It's a state of global unprecedented confusion.

[AliSufii]

Hi

We have my wife's appointment tomorrow at London Victoria

We have received a generic email today, "All documents uploaded are correct and see you tomorrow"

Nothing is mentioned about the cancellation

So we have no option but go out tomorrow to the appointment and take risk



This page HYPERLINK BELOW does not have London Victoria Centre so, we have to go out to the center

https://www.ukvcas.co.uk/flash-message- ... geId=56249

[willian]

My appointment which was supposed to hold tomorrow was cancelled this afternoon. I've rescheduled another one for next week but I have little faith it won't get cancelled again.

[smn89]

Hi All,

Just an update

We rescheduled one for tomorrow at 9am in Edinburgh which also got cancelled by UKVCAS just now via email.
Rebooked for one on Friday in Glasgow.

It's ridiculous with the lack of communication, emails just says to reschedule a appointment!

Smn

[underfire222]

Im really confused now.

I have the same issue, my appointment for ILR at London croydon was cancelled and I was asked to cancel and rebook. I managed to get another appointment on 8/4 but not sure if that will go ahead.

Are Visa centers still allowed to operate in this lock down? The reason for cancelation was staff shortages....

[iwolga]

Hi All,

Just an update

We rescheduled one for tomorrow at 9am in Edinburgh which also got cancelled by UKVCAS just now via email.
Rebooked for one on Friday in Glasgow.

It's ridiculous with the lack of communication, emails just says to reschedule a appointment!

Smn

Why not be a bit proactive and reschedule it to a later stage? Save all cancellation emails and proof of your online application in time.

It is difficult times now and let’s hope they are over soon.