Hello,
After waiting for 3 months on my children's PBS dependant child application, I have finally received some communication from the home office and it asked me to pay the adjustment amount for the increased IHS fee for two of my dependant children.However, I made a mistake of checking it before doing the payment and I've been getting the error "Top up key has been cancelled" since then.I have called the contact number e.g, 0300 790 6268. This number always hangs up after playing an automated message saying our application being looked at, which I don't trust. I've also tried emailing ApplyOnlineE-Support@homeoffice.gov.uk, ApplyOnlineE-Support@homeoffice.gsi.gov.uk and IHS.Sheffield@fco.gov.uk, but all in vain as I did not get any response. I am clueless as to what to be done. I am ready to pay but with no means of communication, how am I supposed to do that? I expected a lot better service support after paying so much of money.
I've also taken a pain of speaking to an human rep through their paid line which costed my £12 for about 15min of call. They however seem clueless although the suggested me to try out paying through the link www.gov.uk/healthcare-immigration-application/refunds. But this link calculates the IHS amount based on the visa type and only allows to pay the full IHS fee. I've already paid that, so this route seems like a dead end too.
Looks like most of the applicants are facing this issue, but going through the forum, I could not find a definitive answer from anyone who has managed to get over this.
Is there anyone on the group who can point me in the right direction. Obviously, like everyone else I don't want to be at risk of getting the visa rejected after so much of a wait and money drain. Will appreciate any advice, TIA.
Regards,
Adi
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