When to collect passport? VFS hyderabad

[tulipz]

My parents applied for UK visitor visa last month. They got an email from VFS to collect passports. What time should they go? There was no collection time specified anywhere.

Inputs greatly appreciated as they have to travel 2+ hrs to get to the visa centre.

[Ticktack]

My parents applied for UK visitor visa last month. They got an email from VFS to collect passports. What time should they go? There was no collection time specified anywhere.

Inputs greatly appreciated as they have to travel 2+ hrs to get to the visa centre.

If email mentions that it's ready for collection, then it's ready. There's probably no specific time.

They both don't have to go. One goes and collects for the other.