student visa refusal

[vinny1989]

Reasons for Decision
Your application has been refused for the following reason(s):
You have claimed 10 points for funds under paragraph 6.1 of Appendix Student of
the Immigration Rules, however, the documents you have provided do not
demonstrate that you are in possession of the required level of funds.
You are required to demonstrate that the required funds are available to you for a
minimum of 28 days in your account as per ST 12.6 of Appendix Student detailed
below;
ST 12.6: The applicant must show that they have held the required level of
funds for a 28-day period and as specified in Appendix Finance unless the
applicant is relying on a student loan or official financial sponsorship which
meets the requirements of FIN 8.3 in Appendix Finance.
Paragraph 2.1 (a) of Appendix Finance States:
FIN 2.1: Funds will not be considered if they are held in a financial institution
where any of the following apply:
a) the decision maker is unable to make satisfactory verification checks
You have submitted two financial statements from State Bank of India for savings
account number ****7587 and loan account ****4860. Despite numerous attempts by
this office to verify these documents the results have returned as inconclusive due to
being unable to contact this financial institution.
Demonstrating evidential flexibility we allowed 10 working days for this process and
also contacted you on 16/09/2023 requesting alternative financial documents. You
have submitted the same financial documents, however you have not submitted any
further documentation to demonstrate alternative funds.
In order to independently verify the authenticity of your document we must confirm
this with central records and not your individual branch. As we have been unable to
contact this financial institution we are unable to consider this document towards
your financial requirement.
I am therefore not satisfied that you have achieved 10 points under paragraph 6.1
and 12.3 of Appendix Student and meet the requirements to be granted entry
clearance under the Student Route.
I therefore refuse your application under paragraphs ST6.1, ST12.3 and ST12.6 of
Appendix Student of the Immigration Rules
Can anyone suggest me where the mail went because I have approached my concerned individual branch they said we have no idea.

[lolo2]

Demonstrating evidential flexibility we allowed 10 working days for this process and
also contacted you on 16/09/2023 requesting alternative financial documents.

Was this application submitted last year and the outcome given now?

Can anyone suggest me where the mail went because I have approached my concerned individual branch they said we have no idea.

The same letter from UKVI has the answer to your question.

In order to independently verify the authenticity of your document we must confirm
this with central records and not your individual branch.

Bank statements should be submitted as they are produced from the bank official sources: website, etc, and avoid referring to a specific branch or person to confirm such statements.

However, there've been cases where UKVI mistakenly assessed these documents.