Hello, I've been searching online for this and have found similar cases but no one seems to have posted what actions they took.
I submitted my application by post and got a call from the credit card company the next day about a potentially fraudulent transaction on my account. Unfortunately, that turned out to be my visa application fee. The credit card company said the transaction was listed as pending and, as I'd confirmed that it was real, it would go through if the merchant tried it again. There isn't, however, any way for the credit card company to get in touch with the Home Office.
I sent a letter via special delivery to UKBA the same day informing them of the situation and asking them to please try the card again. I also attached the payment sheet from the application. It's now been six days later and they haven't tried to take the payment again. I've spoken to two people on the helpline, both of whom said they have no visibility into the payment processing and most likely my application would be rejected as invalid but the payment and case worker teams are completely separate so it's possible that the decision wouldn't happen for several weeks and it could be quite a while before I get my documents back.
My question is basically has anyone had anything like this happen to them in the past? What did you do? Anyone know how to contact the payment processing centre? All I've managed to find out is that it's run by Siemens...
Thanks in advance.
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