ESC

Click the "allow" button if you want to receive important news and updates from immigrationboards.com


Immigrationboards.com: Immigration, work visa and work permit discussion board

Welcome to immigrationboards.com!

Login Register Do not show

UKBA lost my passport

Use this section for any queries concerning the EU Settlement Scheme, for applicants holding pre-settled and settled status.

Moderators: Casa, Amber, archigabe, batleykhan, ca.funke, ChetanOjha, EUsmileWEallsmile, JAJ, John, Obie, push, geriatrix, vinny, CR001, zimba, meself2

Locked
jamborta
Newbie
Posts: 30
Joined: Thu May 21, 2009 6:54 pm

UKBA lost my passport

Post by jamborta » Tue Nov 29, 2011 2:39 pm

Hi,
I sent my EEA2 application to UKBA two weeks ago, Royal Mail confirmed delivery on the next day. Now I tried to contact them to ask my passport back, and they are saying they don't have it. Not sure what to do, it seems they won't admit they lost it internally - even sent proof of delivery to them, but they just keep saying it is not there!
Top
Directive/2004/38/EC
Respected Guru
Posts: 7121
Joined: Wed Oct 25, 2006 10:09 am
Location: does not matter if you are with your EEA family member

Post by Directive/2004/38/EC » Tue Nov 29, 2011 3:13 pm

have they received the rest of the application documents?

Have your MP's consituency office contact UKBA.

If that does not work, see http://eumovement.wordpress.com/eu-coun ... d-kingdom/ for complaints and compensation guidelines.
Top
jamborta
Newbie
Posts: 30
Joined: Thu May 21, 2009 6:54 pm

Post by jamborta » Tue Nov 29, 2011 3:22 pm

thank you for the reply. I think they lost the whole application, but it seems that they person I am in contact with is not admitting they lost it. Here is the last email I received:
I am sorry to inform you that there is still no indication of the receipt of your documents within our office. I have also carried out a search on the details you gave me including your name and date of birth, but this is not having any success either.
Top
Directive/2004/38/EC
Respected Guru
Posts: 7121
Joined: Wed Oct 25, 2006 10:09 am
Location: does not matter if you are with your EEA family member

Post by Directive/2004/38/EC » Tue Nov 29, 2011 3:27 pm

Have your MP contact them

http://findyourmp.parliament.uk/
Top
jamborta
Newbie
Posts: 30
Joined: Thu May 21, 2009 6:54 pm

Post by jamborta » Mon Dec 12, 2011 9:23 pm

Thanks. I contacted my MP - no reply.
And filled in a complaint form. But still nothing.
I already lost one ticket we booked for this week, and next week we wanted to go home for Christmas. Not sure what else I could do to make them sort this out.
Top
Directive/2004/38/EC
Respected Guru
Posts: 7121
Joined: Wed Oct 25, 2006 10:09 am
Location: does not matter if you are with your EEA family member

Post by Directive/2004/38/EC » Mon Dec 12, 2011 10:18 pm

You MP has not replied at all? Maybe resend.

I would send a compensation request to UKBA for the ticket you just missed. And ask for the passport back again.
Top
vinny
Moderator
Posts: 33283
Joined: Tue Sep 25, 2007 8:58 pm

Post by vinny » Mon Dec 12, 2011 10:24 pm

jamborta wrote:Royal Mail confirmed delivery on the next day.
Was it signed for on receipt?

Report lost of passport to the police.
This is not intended to be legal or professional advice in any jurisdiction. Please click on any given links for further information. Refer to the source of any quotes.
We do not inherit the Earth from our ancestors, we borrow it from our children.
Top
jamborta
Newbie
Posts: 30
Joined: Thu May 21, 2009 6:54 pm

Post by jamborta » Mon Dec 12, 2011 10:36 pm

Ye, it was signed for. I got the signature from Royal Mail and sent it to them, too.
Top
jamborta
Newbie
Posts: 30
Joined: Thu May 21, 2009 6:54 pm

Post by jamborta » Thu Dec 15, 2011 2:22 pm

UKBA miraculously found our application yesterday and returned it back in one day along with the actually residence cards. I was really surprised when I opened the envelope. In this case, this turned out to be all good.
Top
Ikonkar
Member
Posts: 170
Joined: Tue Oct 18, 2011 1:51 pm
India

Post by Ikonkar » Thu Dec 15, 2011 4:25 pm

jamborta wrote:UKBA miraculously found our application yesterday and returned it back in one day along with the actually residence cards. I was really surprised when I opened the envelope. In this case, this turned out to be all good.
Hi Mate,

Congratulations..........................:) :), can you please tell us your timelines....

God Bless
Top
Directive/2004/38/EC
Respected Guru
Posts: 7121
Joined: Wed Oct 25, 2006 10:09 am
Location: does not matter if you are with your EEA family member

Post by Directive/2004/38/EC » Thu Dec 15, 2011 4:51 pm

When they mess up like this, I think they usually prioritize the processing of the RC. Good news!
Top
jamborta
Newbie
Posts: 30
Joined: Thu May 21, 2009 6:54 pm

Post by jamborta » Thu Dec 15, 2011 5:21 pm

Ikonkar wrote: Hi Mate,

Congratulations..........................:) :), can you please tell us your timelines....

God Bless
18/11/2011 Application sent
21/11/2011 Application received - but went straight missing
14/12/2011 Email from UKBA that they found the application
15/12/2011 Residence cards received (EEA1 & EEA2), along with all the documents
Top
ele84
Newly Registered
Posts: 4
Joined: Tue Nov 15, 2011 5:11 pm

Post by ele84 » Sun Dec 18, 2011 11:53 am

Hi Jamborta,
can I ask you an information?
When you call the HO to get your passport back which reason did you give to them?Just that You have to travel?
Did they ask you some kind of proof of the reason?

My husband is waiting for is RC and I was really hoping he will get in time to go Italy for Christmas but nothing still arrive.
I was wondering if we should ask his passport back, maybe they will send with the Rc as they did for you but I don't know if they will accept the reason"I would like to spend Christmas at home"!

Thanks for your help!
Top
Directive/2004/38/EC
Respected Guru
Posts: 7121
Joined: Wed Oct 25, 2006 10:09 am
Location: does not matter if you are with your EEA family member

Post by Directive/2004/38/EC » Sun Dec 18, 2011 12:34 pm

You do not need to give a reason.

If you ask for the passport back on Monday, it is unclear if you would get it back in time for Christmas travel. I doubt you would.
Top
ele84
Newly Registered
Posts: 4
Joined: Tue Nov 15, 2011 5:11 pm

Post by ele84 » Sun Dec 18, 2011 1:09 pm

I know is very difficult, and they could send back without RC...
but at least we tried!
I was worried about the reason.

Thanks!
Top
jamborta
Newbie
Posts: 30
Joined: Thu May 21, 2009 6:54 pm

Post by jamborta » Mon Dec 19, 2011 1:30 am

ele84 wrote:Hi Jamborta,
can I ask you an information?
When you call the HO to get your passport back which reason did you give to them?Just that You have to travel?
Did they ask you some kind of proof of the reason?

My husband is waiting for is RC and I was really hoping he will get in time to go Italy for Christmas but nothing still arrive.
I was wondering if we should ask his passport back, maybe they will send with the Rc as they did for you but I don't know if they will accept the reason"I would like to spend Christmas at home"!

Thanks for your help!
I just told them that we needed to travel...

Hope you'll get them back on time.
Top
Locked

Return to “EU Settlement Scheme”